B. Reports and updates from City Councilmembers serving on outside Boards: Environmental Task Force; Pedestrian and Bicycle Safety Advisory Committee;

[B. Reports and updates from City Councilmembers serving on outside Boards: Environmental Task Force; Pedestrian and Bicycle Safety Advisory Committee;]

ON OUTSIDE BOARDS. COUNCIL MEMBER SMITH DO YOU MIND GIVING US A REPORT ON THE ENVIRONMENTAL TASK FORCE. WELL IS THERE SOMEONE ELSE TO GIVE IT. OKAY. WONDERFUL BECAUSE YOU'RE YOU CAN. RIGHT. OKAY GREAT. LITTLE BLAIR SNELL FROM PUBLIC WORKS. HI BLAIR. HI. WE HAD A GOOD ENVIRONMENTAL TASK FORCE MEETING LAST WEEK. THE GROUP RECEIVED SEVERAL UPDATES ON THE BRUSH SITES AND THE COMPOSTING EFFORTS OUT AT THE LANDFILL AND THEY HAVE DECIDED TO DIRECT THEIR EFFORTS TOWARDS PUBLIC EDUCATION AND GETTING PEOPLE TO REDUCE THE WASTE STREAM THAT'S GOING INTO THE LANDFILL AND ALSO REUSING THINGS LIKE PLASTICS AND PLASTIC BAGS AND THOSE THINGS THAT YOU SEE AND SO THEY ARE GOING TO FOCUS ON THAT AND THEY HAVE ASKED THAT REPRESENTATIVE FROM OUR I.T. DEPARTMENT AND OUR COMMUNICATIONS DEPARTMENT COME TO THEIR NEXT MEETING SO THAT THEY CAN DISCUSS IDEAS TO GET THE. EDUCATIONAL PIECE OUT THERE TO THE PUBLIC WITH RECYCLING OF COURSE BEING A BIG LONG TERM GOAL FOR AMARILLO. YEAH GREAT IDEA. YEAH I JUST READ IN THE WALL STREET JOURNAL THAT THE MARKETS IN CHINA FOR THOSE RECYCLED PRODUCTS ARE CLOSING LIKE NO ONE KNOWS WHERE TO GO WITH THEIR PRODUCT. YEAH. SO WE'VE ALWAYS SAID WE'RE SO ISOLATED GEOGRAPHICALLY THAT YOU KNOW WE CREATE A CARBON FOOTPRINT AND TRUCKING OUR RECYCLABLES SOMEWHERE TO BE TURNED INTO A NEW PRODUCT. BUT APPARENTLY NOW. THERE'S THERE'S NOT A PLACE TO GO RIGHT WITH YOU YOU CAN'T SELL IT. THERE'S SEVERAL COMPANIES AND CITIES AROUND HERE THEY'RE ARE SAYING WE HAVE BELLES OF IT BUT NO ONE WILL TAKE IT. NOBODY SELLS IT. SO REDUCING THAT USES IS A GREAT AVENUE TO GO OKAY.

ANY QUESTIONS FOR BLAIR. NO. SO DO YOU ALL PLAN ON SOME SORT OF. ARE THEY PLANNING ON TRYING TO HAVE SOME SORT OF SOCIAL MEDIA CAMPAIGN THAT FOLLOWS UP ON ALL OF THAT TO TRY AND YES. THEY ACTUALLY ANNOUNCEMENTS THOSE KIND OF THINGS. YES THEY WOULD LIKE TO START WITH KIND OF AN INTERACTIVE SURVEY WHERE THEY ASK THE CITIZEN QUESTIONS BUT THEN PROVIDE INFORMATION ON ON THE TOPIC. SO THEY DEFINITELY WANT TO KEEP THE RECYCLING CONVERSATION GOING BUT THEY WANT TO EDUCATE ALONG THE WAY OF WAYS THAT WE CAN MAKE A DIFFERENCE RIGHT NOW WHILE THE MARKETS AREN'T GREAT FOR RECYCLING. GOOD. ALL RIGHT. THANK YOU BLAIR. APPRECIATE THAT. HOW WOULD YOU HAVE ANYTHING YOU WANT TO ADD. NO. I THINK YOU'RE THE NEXT ONE TOO THOUGH PEDESTRIAN AND BICYCLE SAFETY ADVISORY COMMITTEE. THAT COMMITTEE MET THIS LAST WEEK. WE HAD ASKED PREVIOUSLY A MONTH AGO FOR A REPORT ON ACCIDENTS ACROSS THE CITY. WHERE DO THEY HAPPEN. INTERSECTIONS WHAT STREETS. AND WE GOT A VERY THOROUGH REPORT FROM THE POLICE DEPARTMENT. AND THERE WILL BE ADDITIONAL CONTINUING CONVERSATIONS ABOUT THAT SINCE WE'RE DEALING WITH THE BICYCLE ADVISORY SAFETY. SO THAT'S NOT ANYMORE.

ANY QUESTIONS. OK. FROM AN AGENDA ITEM THEN ONE C IS A STATE OF THE CITY UPDATE.

[C. State of the City Update;]

IT'S HERE IT'S NEXT WEEK. IT'S NEXT THURSDAY OCTOBER 3RD AND IT WILL BE FROM 8 TO 9 O'CLOCK IN THE MORNING AT THE CIVIC CENTER SO ANYBODY THAT WANTS TO ATTEND. I

[00:10:06]

HOPE IF YOU'RE IN A LEADERSHIP POSITION OR A POSITION OF INFLUENCE IN THE COMMUNITY THAT YOU WILL DEFINITELY ATTEND. BUT WE WILL ALL BE THERE TALKING ABOUT THE THINGS THAT WE ACCOMPLISHED OVER THE LAST YEAR. THE THINGS THAT ARE YET TO BE ACCOMPLISHED THE CHALLENGES THAT ARE IN FRONT OF US AND JUST GENERALLY TALKING ABOUT THE STATE OF OUR CITY. SO ANY QUESTIONS COUNCIL ABOUT THAT EVENT LOCATION CIVIC CENTER HERITAGE OR HERITAGE ROOM. YEAH. SORRY. DIDN'T SAY WHERE INSIDE THE CIVIC CENTER CAME.

GREAT. ITEM 1 D IS A NEIGHBORHOOD PLANNING COMMITTEE. UPDATE ANDREW FREEMAN AND

[D. Neighborhood Planning Committee Update;]

ANDREW IF YOU WILL INTRODUCE EVERYONE ELSE YOU HAVE WITH YOU. WILL DO THAT. WE'RE GOING TO HAVE TWO OF US SPEAKING TODAY MYSELF AND YOU MAY CALL OUR NEW STAFF MEMBER THAT I'LL INTRODUCE HERE IN A FEW MINUTES. I'M JUST GOING TO COVER SOME OF THE EARLY HISTORY OF THE INITIATIVE FIRST AND THEN SHE'LL GO INTO MORE DETAIL ON THE PROJECT TRACKER AND SOME OF THE CURRENT TASKS THAT WE'RE WORKING ON AND THE NEIGHBORHOOD COMMITTEES ARE WORKING ON. SO JUST A LITTLE HISTORY. THIS STARTED BACK IN 2016 AS AN INITIATIVE AND COLLABORATION BETWEEN POTTER COUNTY AND THE CITY OF AMARILLO. THEY ENTERED INTO A LOCAL AGREEMENT TO FOCUS ON A NEIGHBORHOOD PLANNING EFFORT. IT LAID OUT THE RESPONSIBILITIES AND ALSO SOME INITIAL FUNDING EFFORTS. THAT WAS 75000 BETWEEN EACH ENTITY BOTH CONTRIBUTING 75000 AND GO TOWARD THIS EFFORT BOTH FOR DEVELOPING PLANS AND ALSO FOR IMPLEMENTING THE PLANS. AND INITIALLY CALLED OUT FOR WITHIN THE LOCAL THREE NEIGHBORHOODS NORTON HEIGHTS BARRIO AND SAN JACINTO AND THEN LATER ON IN THAT SAME YEAR THE CITY ACTUALLY WENT OUT FOR A BOND FOR THE NEIGHBORHOOD PLAYING EFFORT IN AN IDENTIFIED EAST RIDGE AS A FOURTH. SO THAT ACTUALLY ADD ADDITIONAL FUNDING BEYOND THE CITY'S 75000 ANNUAL COMMITMENT INCLUDING IN THAT TOTAL. SO PART OF THAT ARE LOCAL ESTABLISHED NEIGHBORHOOD OVERSIGHT COMMITTEE WHICH IS TWO COUNCIL MEMBERS AND TWO COUNTY COMMISSIONERS TO GUIDE THE PLANNING PROCESS AND THE IMPLEMENTATION EFFORTS AND ALSO TO HELP OVERSEE THAT ALLOCATION OF FUNDS BOTH THE 75000 THAT COMES FROM POTTER COUNTY THAT'S UP TO 300000 NOW AS WELL AS THE BOND FUNDS THAT WERE APPROVED A FEW YEARS AGO. CURRENT MEMBERS ON THAT OVERSIGHT COMMITTEE ARE COUNCIL MEMBERS HAYES AND POWELL AND POTTER COUNTY COMMISSIONERS MCGINN AND VAUGHAN. WE TYPICALLY MEET MONTHLY OR IS NEEDED TO DISCUSS PROJECTS AND GET DIRECTION AND FEEDBACK FOR FUNDING THE DIFFERENT INITIATIVES. AS FAR AS THE CURRENT STATUS OF THE PLANS AND HOW THE PROCESS HAS BEEN GOING. THE NORTH SIDE'S PLAN WAS THE FIRST TO BE ADOPTED IN JANUARY 2017. IT'S CURRENTLY BEING IMPLEMENTED WITH CITY STAFF AND THE NORTH HEIGHTS ADVISORY ASSOCIATION THAT WAS DEVELOPED OUT OF THAT PLAN AND THEN BARRIO WAS ADOPTED IN APRIL 2018 AND HAS THE BARRIO NEIGHBORHOOD PLANNING COMMITTEE. THAT'S BEEN THE LOCAL COMMITTEE ESTABLISHED FOR THAT PLAN. WE KICKED OFF THE CITY'S SNOW PLAN IN MARCH 2019 AND HAVE A SCHEDULED ADOPTION DAY HOPEFULLY A FEBRUARY 2020. WE'RE STILL WORKING ON THAT ONE AND THEN EAST RIDGE IS PLANNED FOR ADOPTION IN 2020 OR NOT ADOPTION IN 2020 SORRY KICKING OFF IN 2020 SPRING OR SUMMER 2020 IS WHEN WE'RE EXPECTING TO START THAT PLANNING EFFORT AND THROUGH THIS NEIGHBORHOOD PLANNING PROCESS YOU GET THE PLANS ADOPTED BUT THEN YOU REALLY WORK WITH THOSE COMMITTEES ON THE IMPLEMENTATION. THERE ARE CERTAIN THINGS A CITY CAN FOCUS ON AS WELL AS THINGS THAT THE NEIGHBORHOOD PLANNING COMMITTEES CAN FOCUS ON IN COLLABORATION AND THEN I JUST WANT TO GIVE A BRIEF UPDATE ON WHERE WE ARE ON STAFFING. WE HAD OUR REORG AT THE PLANNING AND ECONOMIC DEVELOPMENT DEPARTMENTS IN AUGUST OF LAST YEAR AND IT'S TAKEN TILL ABOUT THIS SUMMER TO GET ALMOST FULLY STAFFED. WE'RE VERY CLOSE. WE STILL NEED JUST ONE PLANNING TICK. SO IF YOU KNOW OF ANYBODY INTERESTED IN APPLYING SOME ON MY WAY TO HELP ON THESE EFFORTS. BUT WE DO HAVE A NEW PLANNING DEVELOPMENT SERVICES MANAGER WHICH IS EMILY CULLORS SHE STARTED ON AUGUST 1ST. SHE HAS A BACKGROUND IN CITY PLANNING HISTORIC PRESERVATION NEIGHBORHOOD PLANNING. SO EXCITED TO HAVE HER ON BOARD AND WE ALSO HAVE A CURRENT COUPLE OF CURRENT STAFF MEMBERS THAT ARE GOING TO BE WORKING WITH HER ON THIS EFFORT. WESLEY AND BILL STARTED WITH THIS FALL LAST YEAR REALLY HAD A FOCUS ON ECONOMIC DEVELOPMENT BUT HE'LL ALSO BE ABLE TO HELP WITH THE NEIGHBORHOOD PLAYING EFFORT AND THEN WE HAVE ANOTHER PLAN OR ONE THAT WAS IN A CURRENT PLAYING ROLE IN FALL 2013. BRAD CUTE THAT IS MOST RECENTLY YOU'VE BEEN ASSIGNED TO THE NEIGHBORHOOD PLAYING EFFORTS. NOW WE'VE GOT THREE DEDICATED STAFF MEMBERS FOCUSING ON THESE AREAS ALONG WITH MYSELF AND CHRIS VAL VERDE. SO WE REALLY HAVE A MUCH STRONGER EMPHASIS ON THIS PART OF THE DEPARTMENT MOVING FORWARD WHICH I THINK WOULD BE A BENEFIT TO TO ALL OF US. SO WITH THAT I'LL HAVE EMILY COME UP AND REALLY GO OVER THE PROJECT TRACKER AND SOME OF WHAT WE'VE BEEN WORKING ON RIGHT NOW. AND STEPHANIE'S HANDING OUT THE

[00:15:02]

PROJECT TRACKER SPREADSHEET THAT'LL GO ALONG WITH THE PRESENTATION FOR YOU. GOOD AFTERNOON. COUNCIL IT'S GOOD TO BE HERE. WELCOME EMILY. THANK YOU. SO IN MY SHORT TIME HERE I HAVE ALREADY FIELDED A NUMBER OF QUESTIONS ABOUT FUNDING FOR THE NEIGHBORHOOD PLANNING PROGRAM AND WE'VE BEEN WORKING HARD TO CLARIFY THAT FOR EVERYONE. SO THERE ARE FOUR PRIMARY SOURCES OF FUNDS THAT WE ARE TRACKING AS PART OF THE NEIGHBORHOOD PLANNING EFFORT AND THESE INCLUDE THE IN OUR LOCAL AGREEMENT FUNDS WHICH ANDREW MENTIONED AND THE PROPOSITION 1 CERP DOLLARS THAT WERE DESIGNATED SPECIFICALLY FOR NEIGHBORHOOD PLANNING. AND THESE TWO SOURCES ARE ONLY FOR THE NEIGHBORHOODS. AND THEN WE HAVE THE COMMUNITY IMPROVEMENT PROGRAM DOLLARS AND SOME OTHER SPECIALIZED PROGRAMS LIKE THE COMMUNITY DEVELOPMENT BLOCK GRANT FUNDS THAT ARE BEING USED FOR SPECIFIC PROJECTS THAT WE'RE ALSO TRACKING. SO THE INTER LOCAL AGREEMENT AS ANDREW STATED IT ESTABLISHED THAT EACH ENTITY WOULD CONTRIBUTE SEVENTY FIVE THOUSAND DOLLARS ANNUALLY. AND WHEN THE CITY CONTRIBUTED TO THE BOND THAT WAS CONSIDERED TO BE IN LIEU OF THAT SEVENTY FIVE THOUSAND DOLLARS ON BEHALF OF THE CITY. SO RIGHT NOW THE ENTIRE LOCAL AGREEMENT THE TOTAL THAT'S BEEN CONTRIBUTED IS THREE HUNDRED THOUSAND DOLLARS SO THAT'S FOUR PAYMENTS OF SEVENTY FIVE THOUSAND FROM THE COUNTY. AND THEN OF THE BOND WHICH WAS A TWO MILLION SIX HUNDRED SIXTEEN THOUSAND TWO HUNDRED DOLLARS MORE THAN TWO AND A HALF MILLION OF THAT STILL REMAINS. AND SO JUST RECENTLY THE OVERSIGHT COMMITTEE DETERMINED THIS WAS AT THEIR AUGUST MEETING THAT THOSE BOND DOLLARS WOULD BE ALLOCATED EQUALLY AMONG THE FOUR PLAN AREAS AND IT WOULD BE SPENT BASED ON THE PRIORITIES ESTABLISHED BY THE NEIGHBORHOODS. SO THE NEIGHBORHOOD PROJECT TRACKER THAT'S IN FRONT OF YOU BREAKS DOWN THE EXPENDITURES FOR THE FIRST TIME BY FUNDING SOURCE AND BY NEIGHBORHOOD. AND SO NOW WE HAVE A MUCH CLEARER PICTURE OF TOTAL INVESTMENT IN EACH AREA AND ALSO THE BOND DOLLARS THAT HAVE BEEN SPENT IN EACH PLAN AREA. AND OUR NEXT STEP AS STAFF WILL BE TO REALLY WORK WITH THE COMMITTEES TO DETERMINE IF THESE PRIORITIES AND THE IMPLEMENTATION PLANS CONTINUE TO BE THEIR PRIORITIES AND HELP THEM. COMPLETE COST ESTIMATES SO THAT THEY UNDERSTAND WHAT EACH OF THESE PROJECTS THAT THEY'VE IDENTIFIED WHAT THAT COSTS AND REALLY HELP THEM DETERMINE THE BEST USE OF THEIR ALLOCATION OF FUNDS TO I THINK LEVERAGE THOSE DOLLARS AND SEE THE MOST VISIBLE CHANGE IN THE NEIGHBORHOOD SO ON THE BACK OF THE TRACKER IS A SUMMARY AND THIS IS ESSENTIALLY THE SAME DATA THAT ANDREW WOULD HAVE PRESENTED IN MARCH AT THE LAST UPDATE. BUT THIS BREAKS IT DOWN AMONG THOSE FOUR SOURCES OF FUNDS SO THE DOLLARS SPENT BY THE AGREEMENT THE BOND AND OTHER WHICH IS PRIMARILY THE COMMUNITY DEVELOPMENT BLOCK GRANT FUNDS AND THEN CERP. SO YOU CAN SEE THAT THE BULK OF THE INVESTMENT HAS BEEN THROUGH CFP AT THIS POINT. AND THEN. AT THE BOTTOM OF THE EXPENDITURES ALONG WITH THOSE NEIGHBORHOOD DOLLARS THAT HAVE BEEN ALLOCATED BUT NOT YET SPENT. THAT GETS US TO A TOTAL OF ABOUT TWELVE AND A HALF MILLION DOLLARS THAT. HAS BEEN INVESTED IN THESE PLANNED AREAS OR WILL BE. SO NOW A FEW HIGHLIGHTS FROM THE NEIGHBORHOOD AREAS. WE RECENTLY RECEIVED THE SIDEWALK BIDS FOR 18TH AND 24TH STREET AND THOSE CAME IN. A LITTLE BIT HIGHER THAN WHAT THE ESTIMATE WAS EXPECTED TO BE. AND SO IN THE CONTEXT OF THIS RE PRIORITIZATION AND HAVING THE EXACT ALLOCATION IDENTIFIED FOR EACH NEIGHBORHOOD WE JUST WANT TO WORK A LITTLE BIT MORE WITH THAT COMMUNITY AND MAKE SURE THAT THIS IS INDEED HOW THEY WANT TO SPEND THOSE FUNDS. THE WATER MAIN REPLACEMENT IS SCHEDULED TO BEGIN IN OCTOBER. THERE IS A PUBLIC MEETING SCHEDULED ON THAT LATER THIS WEEK AND THE SILK ROAD WAS COMPLETED IN NORTH HEIGHTS ON SEPTEMBER 15TH. AND THEN AS FAR AS POLICY RELATED THINGS THAT THE COMMITTEE HAS BEEN WORKING ON. THEY HAVE HELD A SERIES OF TRAININGS DOING COMMUNITY OUTREACH FOR DEVELOPMENT AND

[00:20:03]

ZONING AND WORKING TO ORGANIZE COMMITTEES ON THAT. AND THEY'RE ALSO CONTINUING TO COORDINATE WITH CITY STAFF ON THEIR REZONING INITIATIVE SO FAR TOTAL INVESTMENT IN THE NORTH HEIGHTS NEIGHBORHOOD HAS BEEN. SIX POINT FOUR SIX MILLION AND THEY HAVE ABOUT SIX HUNDRED FORTY FOUR THOUSAND LEFT OF THAT BOND ALLOCATION. SO THE ONLY MONEY THAT'S BEEN SPENT IN NORTH HEIGHTS IS JUST THE DESIGN WORK FOR THE SIDEWALK PROJECT. IN THE BARRIO. THEY'RE CONTINUING TO WORK ON THE STREET SCAPE CONCEPT FOR 10TH AVENUE AND I'M SURE YOU ALL KNOW THAT WE CELEBRATED THE COMPLETION OF THE UNDERPASS MURAL ON AUGUST 5TH. AND RIGHT NOW TOTAL INVESTMENT ALL SOURCES IN THE BARRIO IS ABOUT SIXTY TWO THOUSAND DOLLARS. THEY DO HAVE A SILK ROAD PROJECT PLAN THAT'S NOT INCLUDED BUT THAT WILL BE ANOTHER ONE POINT FOUR MILLION OR SO. THAT'S WHY THAT NUMBER LOOKS LOW CURRENTLY. AND THE NEIGHBOR REMAINING BOND ALLOCATION FOR THEM IS JUST AROUND SIX HUNDRED THOUSAND THAT. THE COST OF THAT MERRILL WAS ALLOCATED TO THOSE BOND DOLLARS. AND THEN IN SAN JACINTO THIS IS OBVIOUSLY OUR ACTIVE PLANNING PROCESS. THEY ARE SCHEDULED TO FINISH ADOPTING THEIR GOALS AND STRATEGIES AT THEIR MEETING THIS THURSDAY EVENING. AND THE NEXT PUBLIC MEETING IS SCHEDULED ON NOVEMBER 7TH WHERE WE WILL BE LOOKING CLOSELY AT OPTIONS AND ALTERNATIVES FOR THEIR SPECIFIC IMPLEMENTATION PROJECTS THEY'RE PLANNING TO HOST A NATIONAL NIGHT OUT BLOCK PARTY NEXT TUESDAY OCTOBER 1ST.

AND RIGHT NOW TOTAL INVESTMENT ONE POINT SEVENTY FIVE. THAT'S ALL CFP PROJECTS AND THEY HAVE OF COURSE THEIR THEIR FULL ALLOCATION LEFT AND WE'LL BE WORKING WITH THEM TO HELP MAKE SURE THEY UNDERSTAND THAT PROCESS AND IT'S NOT ON THE SLIDE BUT WE ALSO HAVE BEEN COORDINATING WITH OUR PBS COLLEAGUES. THEY'RE GOING TO DO A SERIES OF EPISODES ON EACH OF THE NEIGHBORHOODS AND THAT IS SCHEDULED TO AIR IN OCTOBER. SO WANTED TO MAKE CAL AWARE OF THAT. ANDREW MENTIONED EAST RIDGE BUT RIGHT NOW WE'RE EVALUATING HOW WE WOULD BEGIN OUTREACH THERE. THIS IS GOING TO BE ONE OF OUR MOST DIVERSE NEIGHBORHOODS AND SO WE'RE JUST TRYING TO FIGURE OUT WHO THE LEADERS ARE THERE AND HOW WE CAN CONNECT WITH THEM AND WHAT WILL BE THE BEST WAY TO ENGAGE THEM IN THIS PROCESS. WE'RE WORKING ON A POTENTIAL BOUNDARY AND AGAIN PLANNING TO KICK OFF. A SPRING OR SUMMER 2020. OK ARE THERE ANY QUESTIONS. SO I THINK IT'S EXCELLENT THE WAY YOU'VE SUMMARIZED THIS INFORMATION. GOOD JOB TO YOU GUYS. ARE YOU ALL GOING TO GO BACK AROUND AND MEET WITH EACH INDIVIDUAL NEIGHBORHOOD ASSOCIATION TO GO OVER THESE OR I KNOW I I HAD A CITIZEN LAST WEEK JUST ASK ME HEY HOW DO WE KNOW HOW MUCH IS IN OUR FUND ALLOCATION. SO THIS IS YEAH THIS IS GOING TO ANSWER IT FOR THAT CITIZEN BUT I'M KIND OF WONDERING WHAT HOW Y'ALL ARE PLANNING TO GO BACK AND TALK TO THE NEIGHBORHOOD GROUPS. YEAH WELL I MEAN WE'VE BEEN MEETING WITH. THE COMMITTEE CHAIRS AND SHARING THIS INFORMATION WITH THEM FIRST AND THEN. DO YOU PLAN TO GO BACK TO THEIR FULL BOARD AND PRESENT AND SO. WE'D LIKE TO WORK WITH THEM ON THE IMPLEMENTATION PLANS AND GO THROUGH AN ADDITIONAL ANALYSIS ON THAT. SO THAT WILL REQUIRE SOME SORT OF WORKSHOP POSSIBLY BUT THAT'S OUR PLAN HERE. WORKSHOP SOUNDS LIKE A GREAT IDEA. ANOTHER QUESTION THAT I GET IS JUST THERE WANTING TO KNOW WHAT THINGS DO THEY GET INPUT ON AND WHAT THINGS DO THEY NOT GET INPUT ON CERP DOLLARS. THAT'S HARD FOR THEM TO HAVE INPUT ON BECAUSE OBVIOUSLY FLOYD KNOWS WHAT WE NEED. YOU KNOW FLOYD AND HIS TEAM AND NOBODY EVER WANTS TO SPEND MONEY ON DRAINAGE IT'S NOT FUN BUT IT NEEDS TO BE SPENT. YOU KNOW SO HOW HOW CAN YOU DELINEATE FOR THEM WHAT THINGS THEY'RE GOING TO GET INPUT ON AND WHAT THINGS THEY AREN'T GOING TO GET INPUT ON. AND IT'S NOT THAT THEY DON'T HAVE INPUT IT'S JUST SOME OF THE PROJECTS THE ONES WITH BIG PRICE TAGS THAT ARE IN THE CIPA COLUMN. SO YES ON THE ON THE MARIN COUNSELOR FLOYD HARTMAN ASSISTANT CITY MANAGER ONE OF THE THINGS ON THE CIPA IS THAT IT TAKES ABOUT IF YOU RECALL AS MUCH AS A YEAR AND 18 MONTHS FOR THE DESIGN. SO THE CHP TYPICALLY FALLS INTO THE WATER MAIN REPLACEMENT PROGRAM AND THEN THE SEAL COAT OR STREET MAINTENANCE PROGRAMS. AND AS YOU PULL THOSE FORWARD WE PUT THOSE WE ACCELERATE THOSE IN THOSE PLANS FOR THE

[00:25:04]

NEIGHBORHOODS BENEFIT TO MAKE THOSE IMPROVEMENTS WITHIN THOSE NEIGHBORHOODS.

WE UTILIZE THE EXISTING CRITERIA ON CIPA PRIORITIZATION WHICH INCLUDES MAIN BREAKS QUALITY WATER SERVICE TO THE CUSTOMERS AND EVERYTHING THAT WE HAVE IN THE NORMAL CHP WHETHER WHATEVER NEIGHBORHOOD WE PLAN A WATER MAIN REPLACEMENT OR A STREET REPAIR. WE USE A SET CRITERIA TO PRIORITIZE THOSE TO BEST BENEFIT THE TAXPAYER AND THE RATE PAYERS MONEY THAT WE'RE PUTTING IN AS WE MOVE FORWARD. THIS THE FIRST SEAL COAT AND THE FIRST WATER MAIN REPLACEMENT WERE IDENTIFIED WAY BACK BEFORE THE PLAN WAS EVEN IMPLEMENTED IN 2016. SO AS WE MOVE FORWARD AS WE BRING WE'LL BE ABLE TO BRING THAT PRIORITIZATION PROCESS FOR DISCUSSION WITH THE NEIGHBORHOOD PLANNING GROUP SUCH THAT PIECES OF THOSE PROGRAMS WILL BE ALLOCATED WITHIN THOSE NEEDS THAT ARE IDENTIFIED WITHIN THAT FOR INFRASTRUCTURE REPAIR AND MAINTENANCE. AND AND THEN ON THE OTHER SIDE IS INFRASTRUCTURE EXPANSION WHICH IS A WHOLE DIFFERENT TOPIC DEVELOPED RELATED TO DEVELOPMENT AND INCENTIVES RELATED TO NEW DEVELOPMENT. SO THOSE TWO ARE TWO SEPARATE THINGS BUT THEY THE COMMUNITY AND THE GUIDANCE COMMITTEE WILL HAVE INPUT TO WHAT THOSE CIPA DOLLARS DO IN THOSE NEIGHBORHOODS. NOW REMEMBER WE HAVE OTHER NEEDS IN THE NET IN THE SYSTEM WHERE WE TAKE PIECES OF THE MAIN REPLACEMENT AND PIECES OF THE SEAL CODE AND APPLY TO THESE NEIGHBORHOODS. DOES THAT HELP ANSWER. WELL I THINK THAT I THINK FOCUS ON. I THINK WHAT YOU'RE REALLY ASKING IS WHAT INTERPRETING THE QUESTION IS ALWAYS COMES IN DIFFERENT INTEGER OF FLAVORS. I THINK THAT SOME OF THE FUNDS ARE LESS DISCRETIONARY THAN OTHER FUNDS. FOR EXAMPLE THE WATERMAN REPLACEMENT PROGRAM THAT'S PART OF A CITYWIDE PROJECT TO REPLACE AGING AND INADEQUATE WATER MAINS.

IT WHEN WE COMMUNICATE TO ANY NEIGHBORHOOD ABOUT WHAT WE'RE DOING WITH THAT IT'S NOT SO MUCH ASKING THEM SHOULD WE DO IT. IT'S MORE ANSWERING QUESTIONS ABOUT HOW THIS PROJECT IS GOING TO AFFECT THEIR MOBILITY IN THE AREA HOW IT'S GOING TO AFFECT THEIR WATER SUPPLY. WHEN WILL THEY BE THERE BE OUTAGES KNOW AS WE'RE RECONNECTING TO THE NEW LINES. AND THEN THERE'S OTHER PROJECTS THAT HAVE LOTS OF DISCRETION. THE NEIGHBORHOOD PLANNING FUNDS ARE THE BEST EXAMPLE OF THIS. THEY ARE FOCUSED 100 PERCENT ON THE PRIORITIES OF THE NEIGHBORHOOD ESTABLISHED THROUGH THAT NEIGHBORHOOD PLANNING PROCESS. NOW SOMETIMES PRIORITIES MIGHT INVOLVE PROJECTS THAT ARE LARGER IN COST THAN WHAT WE HAVE AVAILABLE TO US SO SOMETIMES WE HAVE TO BOUNCE DOWN TO A LOWER RANKED PRIORITY BECAUSE OF THE AMOUNT OF MONEY WE HAVE. BUT SOME OF THE FUNDS THAT WE SPEND IN NEIGHBORHOODS AND THROUGHOUT THE CITY ARE LESS DISCRETIONARY THAN OTHERS BECAUSE THEY'RE FOCUSED ON MAINTAINING INFRASTRUCTURE AND ENSURING THAT OUR INFRASTRUCTURE DOES NOT FAIL. SO I JUST THINK WE NEED TO HAVE A PLAN LIKE THIS IS SO GREAT. AS A GRAPH WE NEED TO HAVE WHERE'S THE THREE OF US ARE EVEN STRUGGLING FIGURING OUT HOW WE EXPLAIN WHAT PROJECTS PEOPLE HAVE INPUT INTO AND WHAT PROJECTS THEY DON'T. SO I JUST THINK WE NEED TO WORK ON THAT SO THAT WE CAN EXPLAIN EASILY TO THESE NEIGHBORHOOD COMMITTEES BECAUSE IT'S CONFUSING TO THEM. THEY THINK WELL YOU DID A PROJECT AND IT GOT CREDITED AS BEING BENEFITING OUR NEIGHBORHOOD BUT NO ONE EVER ASKED US IF WE WANTED THAT PROJECT. AND THERE ARE JUST SOME PROJECTS THAT HAVE TO BE DONE LIKE THAT. BUT I THINK WE NEED TO DO A BETTER JOB OF IDENTIFYING THAT PROCESS AND THOSE PROJECTS. YES WE CAN EASILY DO THAT PLAN AND HAVE THAT PREPARED FOR YOU AND UPDATE YOU LATER ON A PLAN THAT DOES. IT WOULD BE AWESOME IF IT SOMEHOW WAS REFLECTED ON THIS PAGE BECAUSE THIS IS A GREAT GRAPHIC AND WE VISIT WITH THE OVERSIGHT COMMITTEE ON THAT SAME TOPIC. OUR PRIORITY RIGHT NOW IS GOING TO BE GETTING WITH THEM TO GO THROUGH ALL THEIR PLAN COST EVERYTHING OUT. IT'S PROBABLY TO COME BACK A LARGE DOLLAR AMOUNT. SO THEN WE'LL FOCUS ON WHAT CAN THEY SPEND THEIR SIX HUNDRED PLUS THOUSAND ON AND THEN WE'LL HAVE A SEPARATE PROCESS OF PRIORITIZING AND THEY WOULD GO MOST LIKELY THROUGH THE CIPA PROCESS SOME OF MAY NOT BE WATER MAINS IT MAY BE SOMETHING LIKE SIGNAGE OR LIGHTING OR SIDEWALKS AND THEN THAT WOULD GO THROUGH THE NORMAL CITY PROCESS OF BEING EVALUATED AND TRY TO FUND IT THAT WAY BUT NO GUARANTEE THAT THERE'S FUNDING AVAILABLE FOR IT BUT IT WOULD GET IT IN THE REVIEW PROCESS AND THEN MAYBE YEARS DOWN THE ROAD THAT'S WHEN YOU CONSIDER ANOTHER NEIGHBORHOOD BOND TO COVER RIGHT. IT'S THE PROJECT READY. AND THEN WHEN FUNDING CAME WITH THAT WE WANT TO IDENTIFY COST TIMEFRAMES AND REALLY KIND OF LAY OUT ALL THE DIFFERENT POSSIBLE PROJECTS FROM THEIR PLAN. I THINK THIS IS A GREAT STEP FOR HAVING MORE CLARITY FOR THEM. SO THAT'S JUST A QUESTION THAT I HAVE LAST WEEK. SO WE'LL BE MEETING WITH THEM SHARING THAT DOCUMENT AND GOING THROUGH THE PRIORITIZATION PROCESS WITH THEM. A LOT OF THE CHALLENGES UNDERSTAND

[00:30:02]

THAT THERE'S PROBABLY FRUSTRATION WHEN WE START TALK WHEN WE START TALKING ABOUT FUNDING SOURCES ON PROJECTS AND THE LIMITATIONS ASSOCIATED WITH WHAT FUNDING SOURCE THEY PROJECT COMES FROM. YOU KNOW THAT THAT IS FREQUENTLY A A CHALLENGE TO EXPLAIN IN A WAY THAT MAKES SENSE TO EVERYBODY BECAUSE IT'S VERY COMPLICATED. I MEAN I THINK WHEN WE'RE TALKING ABOUT FOR EXAMPLE THE WATER MAIN REPLACEMENT PROGRAM YOU KNOW WE COULD NOT USE THOSE FUNDS FOR A SIDEWALK REPLACEMENT PROJECT OR FOR YOU KNOW SOME OF THE TOUGHER PROJECTS LIKE THAT BECAUSE OF THE WAY WE DRIVE THOSE FUNDS. THEY'RE LIMITED AS TO HOW WE CAN USE THEM. AND YOU'LL HAVE ANOTHER EXAMPLE TODAY OF A DIFFERENT PROJECT FROM A DIFFERENT FUNDING SOURCE. IF THE POOL MOVES FORWARD THAT'S AND THAT'S NEVER A PLAN THAT'LL BE ADDED TO THIS RUNNING LIST OF TOLLS OF INVESTMENT IN THAT AREA. IT'S NOT NECESSARILY THE NEIGHBORHOOD FUNDS RIGHT BUT IT BENEFITS THE NEIGHBORHOOD RIGHT. ANDREW ON. I APPRECIATE YOU IDENTIFYING JUST COMMUNICATING OF JUST THE NEED GOING BACK OR LOOKING BACK AT THOSE PLANS SOME OF THOSE PLANS ARE OLDER THAN OTHERS AND SOMETIMES GOALS CHANGE WHEN CERTAIN THINGS GET CHECKED OFF AND WHAT ARE THE NEW THINGS ON THE LESSONS SO I APPRECIATE YOU GUYS GOING BACK TO THOSE NEIGHBORHOOD PLANS REVISITING THAT AND IDENTIFYING WHAT WHAT ARE THE GOALS THAT WERE IDENTIFIED PRIOR. ARE THOSE STILL THE PRIORITIES. AND IF NOT FIGURING OUT THE RANKING BASED ON ON THE DOLLARS IT'S A PROCESS THAT THE NEIGHBORHOODS HAVE NEVER HAD TO WALK THROUGH. AND SO I'M JUST EXPLAINING THAT AND AND HELPING IDENTIFY GET THAT COMMUNICATED BACK TO COUNCIL. AND I THINK IT WILL BE VERY VERY HELPFUL JUST TO KEEP ON TRACK. IT'S LIKE YOU CAN COME UP WITH GOALS BUT THEN HOW DO YOU ACTUALLY ACCOMPLISH THOSE AND IT IT IS ANNUALLY REALLY REVISITING AND PRIORITIZING AND THERE'S ALWAYS A LIMITED AMOUNT OF MONEY LIKE IN A HOUSEHOLD AND YOU HAVE TO IDENTIFY YOUR GOALS AND PRIORITIES AND HIT THOSE FIRST AND. ROLL THE OTHERS OVER TO NEXT YEAR. I WENT OVER TO THE FUTURE AND WE'VE ALSO TALKED RECENTLY ABOUT SEPARATE PROJECT TRACKERS SO WE CAN GET MORE COMPLICATED BUT TO TRACK WHAT THE NEIGHBORHOODS ARE DOING LIKE THE BARRIO WITH THEIR MAP IN THEIR HISTORICAL BOOK THOSE THINGS THAT THEY'VE DONE ON THEIR OWN. BUT WE WANT TO TRY AND TRACK EVERYTHING THAT'S TAKING PLACE IN THE NEIGHBORHOOD. ABSOLUTELY. AND WOULD YOU MIND TO EXPLAIN THE HOME GRANT AND THE MADISON AND 17TH STREET DUPLEXES THOSE DOLLARS AND HOW THAT FUNDING. I'LL DO MY BEST I DON'T KNOW IF JULIAN IS IN THE AUDIENCE BUT THAT IS A PROGRAM THAT'S FEDERALLY GRANT FUNDED THAT CAN GO TO VERY SPECIFIC USES TO SUPPORT AFFORDABLE HOUSING. SO THEY HAVE THEIR OWN PROCESS THAT THEY GO THROUGH TO TO HAVE REQUESTS FROM DEVELOPERS THAT ARE INTERESTED IN DOING AFFORDABLE HOUSING AND IN THIS CASE WE'VE HAD TWO VERY RECENTLY IN NORTH HEIGHTS DO DUPLEX PROJECTS. SO THAT WAS MATCHING FUNDS THAT WENT TO INVEST THOSE DOLLARS AND HAVE THOSE PROJECTS COME TO FRUITION. SO THOSE WERE KIND OF UNIQUE. YEAH VERY UNIQUE DOLLARS THAT CAN ONLY BE A CERTAIN PURPOSE. ABSOLUTELY. YES. ANDREW THANK YOU SO MUCH FOR THE DETAILED UPDATE ON THE NEIGHBORHOOD PROGRAMS I REALLY APPRECIATE THAT AND ESPECIALLY FOR OUR CITIZENS THAT ARE WATCHING. SO THANK YOU FOR SO DOES THE RANKING. IF YOU GO THROUGH AND START RANK IS IT SOMEWHAT LIKE WHAT I THINK WE'VE SEEN ON THE METROPOLITAN PLANNING ORGANIZATION. THEY RE RANK EVERYTHING LIKE EVERY YEAR EVERY TWO YEARS. AND THIS LAST YEAR WE SAW SEVERAL OF THEM THAT WERE IN THE TOP 10 THAT DROPPED OUT OF EVEN THE TOP 20 AND OTHERS MOVED UP BECAUSE OF THE IMPORTANCE OF DIFFERENT TRENDS AND THAT WOULD BE PROBABLY A REALLY GOOD WAY TO KIND OF KEEP UP WITH HOW VERY SIMILAR PROCESS. THAT WOULD BE GOOD. YEAH BECAUSE IT'LL CHANGE YEAR TO YEAR THEY MIGHT HAVE A DIFFERENT PRIORITY OR SOMETHING MAYBE A LITTLE MORE AFFORDABLE THAN HIGHER PROJECTS SO THEY'LL GO AHEAD AND DO IT.

ABSOLUTELY. WE WANT TO HAVE THAT DIALOGUE WITH COMMITTEES AND THIS IS A NEW APPROACH ON THIS AS WELL AS FAR AS SAYING IDENTIFYING HOW MUCH WAS ALLOCATED TO EACH NEIGHBORHOOD AS A MINIMUM. IT'S LIKE WHEN WE DIVIDED THOSE PROP 1 DOLLARS OUT PER NEIGHBORHOOD THAT IS LIKE AT A MINIMUM EACH OF THOSE NEIGHBORHOODS WERE GETTING THAT PROPORTION. EVERYTHING OBVIOUSLY WHEN YOU LOOK AT THE NUMBERS IT'S NOT EQUAL SPENDING IN EVERY NEIGHBORHOOD IT'S GOING TO BE THERE ARE OTHER ISSUES THAT ARE GOING TO COME UP ON THOSE FUNDINGS BUT THAT EVERY NEIGHBORHOOD KNOWS WHERE THEY STAND AT A MINIMUM ON GETTING THOSE THINGS PRIORITIZED AND THEN THE REST IS MORE OF HAVING TO LOOK AT IT AND JUST IN LIEU OF THE WHOLE WHOLE CITY IN THE NEEDS. WAS THERE REALLY EVER ANY TALK ABOUT NOT DIVIDING IT FOUR WAYS. I'M

[00:35:01]

JUST CURIOUS. I DON'T THINK SO. THIS WAS KIND OF GOING UNSAID FOR A WHILE BUT NOW THAT WE'VE GOT TWO PLANS ADOPTED THEIR OWN FOR NOW. FINALLY CAME TIME. THIS IS HOW WE NEED TO DO THAT INITIAL BOND. THAT NUMBER ENDED UP BEING LIKE SIX HUNDRED AND FIFTY FOUR THOUSAND DOLLARS EACH AS OF TODAY. IT WAS NOT FORMALIZED PRIOR. OF JUST SAYING OK WHAT DOES THAT NUMBER LOOK LIKE. WHERE DO WE STAND. WHAT HAS BEEN SPENT SO FAR. AND SO THIS IS THIS IS JUST A NEW PROCESS OF TRACKING THAT AND SPECIFICALLY IDENTIFYING THOSE FUNDS. SIX HUNDRED FIFTY FOUR THOUSAND FIFTY DOLLARS BASICALLY. AND THEN WE THEN WE HAVE THE COUNTY MONEY THAT'S BEEN ALLOCATED AS WELL. WE'RE KIND OF USING THAT MORE FOR THE PLANNED DEVELOPMENTS SO WE DON'T HAVE TO USE BOND MONEY TO DO PLAN DEVELOPMENT. SO THAT'S HELPED WITH THE SAN JACINTO CONSULTANT AND ALSO ALL THE MEETINGS WE HAD FOR [INAUDIBLE] NORTH HEIGHTS CAME OUT OF THAT POOL MONEY VERSUS PROJECT FUNDING. AND SO THE PROCESS FOR LET'S SAY A NEIGHBORHOOD COMMITTEE SAID THIS IS OUR PROJECT WE WANT TO SPEND ONE HUNDRED THOUSAND DOLLARS ON IT. THE PROCESS FOR GETTING TO THOSE FUNDS IS IT JUST A VOTE FROM THEIR NEIGHBORHOOD COMMITTEE BOARD OR. YEAH WE HAVEN'T LAID OUT QUITE.

IT'LL COME UP TO THE COUNCIL IF IT'S ABOVE 50 THOUSAND. IT'D HAVE TO GO THROUGH THE BIDDING PROCESS WHERE THAT WAS WHEN Y'ALL WOULD SEE IT BUT OTHERWISE WE'D WORK WITH THEM AND WE'D PROBABLY TAKE IT TO THE OVERSIGHT COMMITTEE AS WELL JUST SO THEY KNOW WHAT IS GOING TO GOING TO BE SPENT ON BUT THEN WE JUST PROCESS IT THROUGH OUR DEPARTMENT AS FAR AS WHERE IT NEEDS TO GO TO GET IT DONE. OK. THAT'S HOW WE HANDLED THE MURAL FOR EXAMPLE. AND IT WAS ONE OF THE ISSUES OF WHEN WE DISCUSSED POSSIBLY EXPANDING THAT COMMITTEE TO HAVE MORE INPUT. ONE OF THE ISSUES YOU ARE RESPONSIBLE FOR ALLOCATING TAXPAYER DOLLARS AND SO IT WAS DETERMINED IT NEEDED TO BE ELECTED OFFICIALS AND BECAUSE IT'S WE HAVE QUORUM ISSUES THEN WE REALLY COULDN'T EXPAND THAT. AND SO JUST AGAIN A LITTLE BACKGROUND ON THAT COMMITTEE HAS RESPONSIBILITY FOR LOOKING AT THAT ALLOCATION AND SO WE FELT IT DID NEED TO BE ELECTED OFFICIALS. THANK YOU. ANDREW THANK YOU. EMILY. THANK YOU. I TRULY THINK THESE PLANS ARE CHANGING OUR CITY AND THERE'S SOME GROWING PAINS AND FIGURING OUT HOW TO GET THEM UP AND RUNNING AND MAKE A MOST EFFICIENT DIGGING IN I APPRECIATE THE WORK YOU TWO LADIES ARE DOING ON THE COMMITTEE BECAUSE YOU'RE PLOWING NEW GROUND. YOU KNOW WE HAVEN'T DONE THIS BEFORE AND SO IT'S TAKING A MINUTE. AND I APPRECIATE THE PATIENCE OF ALL THOSE NEIGHBORHOOD COMMITTEES THAT ARE SERVING ALL OF THOSE CHAIRMEN AND THE PEOPLE THAT ARE WORKING SO HARD TO SEE CHANGE ACTUALLY COME INTO REALITY SO IT'S GOOD IT'S WORTH IT. HANG IN THERE. WE'RE GOING TO GET THERE. OK. BEFORE WE JUMP. YES. JARED. THANK YOU. I MAKE IT A POINT EVERY TIME WE HAVE A NEW DIRECTOR AND ASSISTANT DIRECTOR TO TO KIND OF INTRODUCE THOSE PEOPLE TO COUNCIL AND TO ANYBODY WATCHING. PLANNING IS A LITTLE BIT UNIQUE IN THAT WE HAVE PEOPLE THAT ARE NOT DIRECTOR OR ASSISTANT DIRECTOR PRESENT IN FRONT COUNCIL VERY FREQUENTLY AND WE'VE HISTORICALLY RECOGNIZED SOME OF THE EFFORTS OF OUR YOUNGER PLANNERS. EMILY [INAUDIBLE] IS IS RELATIVELY NEW WITH ALTHOUGH YOU HOW LONG YOU BEEN HERE OVER MONTH TWO MONTHS ALMOST TWO MONTHS. BUT I DID WANT TO KIND OF PAT HER AND AND ALSO BY EXTENSION CHRIS AND ANDREW ON THE BACK. EMILY IS EMINENTLY QUALIFIED TO BE HERE IN THE CITY OF AMARILLO SHE BRINGS A LOT OF EXPERIENCE FROM THE STATE OF TEXAS AND ALSO IN SOME OF THE FASTEST GROWING AREAS OF TEXAS SHE WAS A SENIOR PLANNER IN SAN MARCOS AND DURING HER TENURE THERE IT WAS THE FASTEST GROWING CITY IN UNITED STATES THREE OUT OF FOUR YEARS. SO SHE BRINGS A LOT OF EXPERIENCE TO US. WE'RE VERY GRATEFUL TO HAVE THE EXPERIENCE THAT SHE BRINGS AND I THINK BEING ABLE TO ATTRACT TALENT LIKE EMILY REFLECTS ON OUR TEAM OUT THERE AS MUCH AS ANYTHING. BUT I JUST WANTED HER TO KNOW AND Y'ALL TO KNOW THE CONFIDENCE THAT I HAVE IN HER AND WHAT WE EXPECT OUT OF THAT TEAM. SO ANYWAY JUST FOR WHAT IT'S WORTH. WELCOME EMILY WE'RE SO GLAD TO HAVE YOU.

IF YOU LIKE DOING THIS KIND OF WORK YOU'RE GOING TO BE VERY HAPPY AND VERY BUSY. WE'RE GLAD TO HEAR THAT. WE REALLY ARE GLAD TO HAVE YOU. AGENDA ITEM 1E THE

[E. Utility Billing Update; and]

UTILITY BILLING UPDATE MR. CITY MANAGER WELL WE'VE GOT LAURA STORES TO BRING US AN UPDATE RATHER THAN TALKING ABOUT ANY SPECIFIC PROJECT WE WANT TO FOCUS ON SOME THINGS THAT WE'RE GONNA BE DOING BOTH NOW AND AS WE GO FORWARD TO MAKE SURE THAT WE'RE ADDRESSING OUR CUSTOMERS NEEDS AND TAKING A DOING EVERYTHING WE CAN TO BE CUSTOMER FOCUSED IN EVERYTHING WE DO NOT JUST WITH UTILITY BILLING OR YOU KNOW ALTHOUGH WE'RE ONLY TALKING ABOUT UTILITY BILLING RIGHT NOW BUT THESE ARE LESSONS THAT WE'RE GOING APPLY ORGANIZATION WIDE. SO LAURA. ALL RIGHT. GOOD AFTERNOON.

HELLO. SO I WANT TO START BY RECOGNIZING SOME OF OUR UTILITY BILLING STAFF HERE ON

[00:40:06]

THE THIRD ROW. WE'VE GOT OUR UTILITY BILLING MANAGER JENNIFER GONZALEZ ON THE FAR END AND THEN WE HAVE BARRETT EVANS THE ASSISTANT UTILITY BILLING MANAGER HE'S VERY NEW TO THE ORGANIZATION WE'RE VERY EXCITED TO HAVE HIM ON OUR TEAM AND THEN WE HAVE ALL OF OUR SUPERVISORS FROM UTILITY BILLING AND FROM VITAL STATISTICS PRESENT AS WELL. AND THE INFORMATION IN THIS PRESENTATION I'M JUST COMMUNICATING ALL THE WORK THAT THEY HAVE BEEN DOING THESE IDEAS THESE PLANS THIS ROADMAP FOR THE FUTURE COME STRAIGHT FROM THIS GROUP. THEY ARE FULL OF GREAT IDEAS. THEY'RE ALREADY PUTTING A LOT OF WORK IN PLACE AND WE HAVE REALLY GOOD THINGS TO COME. SO I WANTED TO MAKE SURE AND JUST INTRODUCE ALL OF THEM TO YOU. THANK YOU WELCOME TO ALL OF YOU. SO WANT TO START AND JUST ADDRESS SOME OF THE CHALLENGES THAT WE'VE SEEN OVER THE PAST SEVERAL YEARS. AS YOU KNOW WE HAVE MADE A CHANGE IN OUR BILLING SYSTEM SO PRIOR TO THE CHANGE IN OUR BILLING SYSTEM WE ACTUALLY STRUGGLED QUITE A BIT TO KEEP A SUSTAINABLE BILLING SYSTEM GOING. AND I KNOW THAT'S NOT WHAT ANYONE USUALLY WANTS TO HEAR BUT THERE WERE SOME MONTHS WE STRUGGLED TO GET GOOD BILLS OUT THE DOOR IN A TIMELY MANNER WHICH WAS ONE OF THE REASONS WE NEEDED TO MAKE A CHANGE IN OUR SOFTWARE. THE SOFTWARE WAS VERY OUTDATED AND IT CREATED A LOT OF INTERNAL STRUGGLES FOR US AS A GROUP BUT ALSO IT PASSED ALONG TO OUR CUSTOMERS AT TIMES SO THAT THAT'S A CHALLENGE THAT WE HAVE ACTUALLY ADDRESSED AT THIS POINT. WE'VE ALSO HAD A LOT OF FOCUS ON COMPLIANCE AND ENFORCEMENT IN THE GROUP. YOU KNOW REALLY WANTING TO ADHERE TO POLICIES AND PROCEDURES AND I THINK WE'VE SEEN A CHANGE IN THE TIDE IN THAT GROUP THAT THEY'RE KIND OF PIVOTING MORE TOWARDS FOCUSING ON HOW CAN WE HELP THE CUSTOMER AND I'M GOING TALK A LITTLE BIT MORE ABOUT THAT HERE IN A SECOND. BUT THIS WAS KIND OF A HISTORY IS MORE HOW DO WE GET EVERYONE TO COMPLY AND STICK STRICTLY TO THE RULES. AND I THINK SOMETIMES IN CUSTOMER SERVICE YOU HAVE TO FIND A WAY TO COMPROMISE TO WORK THROUGH UNIQUE SITUATIONS WITH CUSTOMERS.

WE ALSO CONTINUE TO SEE SOME CREDIBILITY ISSUES AND JUST BEING HONEST ESPECIALLY IN THE SUMMERTIME WATER BILLS GO UP. WE HEAR CONCERNS FROM CUSTOMERS. YOU KNOW THERE'S THERE'S NO WAY I'VE USED THAT MUCH WATER. ARE YOU SURE Y'ALL ARE EVEN READING THE METERS ARE YOU SURE YOU'RE EVEN CALCULATING THE BILLS CORRECTLY I MEAN JUST SOME THINGS AND WE'VE HAD A HISTORY OF SOME STRUGGLES AND WE'RE CONTINUING TO COMBAT SOME OF THAT BUT WE'VE GOT SOME GREAT THINGS IN PLACE THAT WILL HELP US MOVE FORWARD FROM ALL OF THAT. AND ONE OF THOSE BIG ITEMS IS ACTUALLY IN THE PROPOSED BUDGET THAT YOU ALL WILL BE VOTING ON FOR NEXT YEAR AND THAT'S IN THAT AUTOMATED METERING SYSTEM THAT AM I PROJECT THAT WILL HELP A LOT IN THESE THIS AREA WITH THE CREDIBILITY ISSUES BECAUSE WE ARE GOING WITH THAT PROJECT TO EMPOWER OUR CUSTOMERS TO GIVE THEM THE INFORMATION THEY NEED AT THEIR FINGERTIPS WHEN THEY WANT IT JUST TO STAY IN FRONT OF THAT WATER USAGE. BUT WE ALSO HAVE RUN INTO SOME CONSISTENCY IN COMMUNICATION AND I WILL SAY I FEEL LIKE THIS MAY HAVE BEEN OR WAS VERY MUCH AMPLIFIED AS WE WENT THROUGH OUR SOFTWARE TRANSITION. WE LEARNED A LOT THROUGH OUR SOFTWARE TRANSITION WE HAD THINGS CHANGING DAILY SOMETIMES HOURLY AND WE RAN INTO ISSUES AT TIMES GETTING ALL THE INFORMATION AS IT CHANGED OUT TO ALL OF OUR CUSTOMER SERVICE REPRESENTATIVES IN A TIMELY MANNER SO EVERYONE WAS COMMUNICATING THE EXACT SAME THING. AND SO THAT'S BEEN A CHALLENGE FOR US AND WE'VE GOT A LOT OF IDEAS TO ADDRESS THAT GOING FORWARD. AND THEN THE OTHER THING IS AS WE WENT THROUGH A SOFTWARE IMPLEMENTATION IT DIDN'T HAPPEN OVERNIGHT. THIS GROUP WORKED ON THAT FOR OVER TWO YEARS PLANNING TESTING WORKING THROUGH MAKING DECISIONS AND THEY STILL HAD THEIR DAY IN DAY OUT JOBS ANSWERING CUSTOMERS QUESTIONS PROCESSING NEW SERVICE ORDERS ALL THE THINGS THAT THEY DO ALONG WITH WORKING ON TRANSITIONING TO A NEW SOFTWARE AND TRAINING INVOLVED WITH THAT. WE STRETCHED OUR STAFF VERY THIN OVER THE PAST COUPLE OF YEARS. SO THAT WAS OBVIOUSLY A CHALLENGE AS WE LED UP TO THE SOFTWARE CONVERSION. SO AS YOU KNOW ON FEBRUARY 18TH WE WENT LIVE WITH NEW BILLING SOFTWARE. WE HAD SOME THINGS THAT THAT CAME OUT RIGHT AWAY THAT WE HEARD A LOT FROM OUR CUSTOMERS ABOUT WE WE WORKED TO COMMUNICATE AS MUCH AS WE COULD. WE DID LEARN THAT I DON'T I KNOW THAT OUR MESSAGE WAS NOT HEARD ACROSS THE BOARD TO EVERYONE WHICH WAS ANOTHER KIND OF LEARNING THING THAT WE AS AN ORGANIZATION WILL WORK EVEN HARDER TOWARDS IN THE FUTURE. ONE OF THE BIG THINGS THE APPEARANCE OF OUR BILLS CHANGED THAT THAT WAS A BIG CHANGE FOR A LOT OF OUR CUSTOMERS AND JUST TRYING TO WORK THROUGH THOSE CHANGES. SOMETHING AS SIMPLE AS THE LOOK OF THE BILL AND HOW YOU READ IT. ANOTHER BIG CHANGE ALL OF OUR

[00:45:05]

CUSTOMERS GOT NEW ACCOUNT NUMBERS. AT TIMES IT DOESN'T SEEM LIKE THAT WOULD BE A HUGE DEAL. BUT WE HAVE A LOT OF PROCESSES IN PLACE WHERE PEOPLE USE THOSE ACCOUNT NUMBERS TO AUTOMATICALLY MAKE PAYMENTS OR HAVE IT DRAFTED OUT OF ACCOUNTS. SO THERE WAS A LOT THAT WENT THROUGH AND TRYING TO GET THOSE PROCESSES CHANGED AS WE WENT FORWARD IN THE NEW SYSTEM. AND WE HAVE WORKED THROUGH THE MAJORITY OF THAT THERE'S STILL A FEW THAT ARE THAT ARE SHOWING UP FROM TIME TO TIME AND WE'RE CONTINUING TO HANDLE THOSE AS THEY COME IN. THE OTHER THING ALL OF OUR CUSTOMERS THAT WERE ENROLLED IN ELECTRONIC BILLING THEY HAD TO GO BACK INTO A NEW SYSTEM. SO ONE LEARN A NEW PORTAL AND LEARN A NEW SYSTEM AND THEN GO AND RE ENROLL IN E BILLS. AND WE DID RUN INTO SOME ISSUES WITH THOSE E BILLS GOING OUT PROPERLY THE FIRST SEVERAL MONTHS. AND SO THOSE ARE ALL NOW WORKING. BUT WE DID RUN INTO SOME HICCUPS AS WE WENT FORWARD IN THAT. SO LOTS OF CHALLENGES AS WE CONTINUE THROUGH THIS SOFTWARE IMPLEMENTATION AND THEN WE DID SEE THAT OUR ONETIME PAYMENTS FROM A BANK ACCOUNT DID THAT PROCESS STOPPED AS WE WENT THROUGH OUR TRANSITION. WE DO HAVE THE ONETIME PAYMENTS FROM A BANK ACCOUNT. WHEN YOU CALL IN OVER THE PHONE THOSE ARE UP AND RUNNING AND THAT IS WORKING SUCCESSFULLY AND WE ARE WORKING ON THE ON FINISHING OUT THE TESTING FOR THE ONE TIME PAYMENTS FROM A BANK ACCOUNT ONLINE. SO THAT WOULD BE THROUGH OUR CUSTOMER SERVICE PORTAL. SO THAT IS ONE OF THE REMAINING PIECES THAT WE NEED TO CONTINUE WORKING THROUGH TO GET THAT WORKING SEAMLESSLY. SO WE HAVE HAD A LOT GOING ON THE PAST SEVEN MONTHS. WE DO FEEL WE HAVE A VERY SOLID BILLING SYSTEM. THE BILLS ARE CALCULATING CORRECTLY. WE DO AT TIMES RUN INTO SOME SITUATIONS AND WE WORK THROUGH THOSE INDIVIDUALLY WITH OUR CUSTOMERS BUT WE DO HAVE A GOOD SOLID BILLING SYSTEM. SO AT THIS POINT NOW WE'RE ABOUT SEVEN MONTHS REMOVED FROM IT. AND AS I THINK THE GROUP CAN START TO TAKE A DEEP BREATH YOU KNOW AS AFTER GOING THROUGH THAT CHANGE THEY HAVE ALREADY BEGUN FIGURING OUT NOW WHAT IS OUR PRIMARY FOCUS ON THE PRIMARY FOCUS FOR THE PAST SEVERAL YEARS HAS BEEN DO OUR DAY IN DAY OUT JOBS BUT ALSO MAKE SURE THIS BILLING SYSTEMS ARE UP AND RUNNING AND WORKING CORRECTLY. SO NOW WE'VE GOT A GREAT ROADMAP FOR THE FUTURE AND AS I MENTIONED THIS GROUP HERE THEY WERE THE ONES THAT CAME UP WITH THESE IDEAS AND HAVE ALREADY STARTED IMPLEMENTING ALL THIS. THE TWO MAIN GOALS FOR OUR UTILITY BILLING GROUP HAVE BEEN IDENTIFIED AS THEY WANT EXCELLENCE IN CUSTOMER SERVICE AND THEY WANT TO REALLY FOCUS ON EMPLOYEE TRAINING AND DEVELOPMENT. SO THROUGH THAT THEY HAVE IDENTIFIED SEVERAL INITIATIVES THAT THEY ARE GOING TO IMPLEMENT THROUGHOUT THEIR THROUGH THEIR TEAM THROUGH THEIR DEPARTMENT TO WORK TOWARDS EXCELLENCE IN CUSTOMER SERVICE AND THE EMPLOYEE TRAINING AND DEVELOPMENT. SO THE FIRST ONE THERE AGAIN IT'S JUST ON CUSTOMER SERVICE. YOU KNOW GOOD CUSTOMER SERVICE TRAINING YOU KNOW HELPING OUR EMPLOYEES TO PUT THEMSELVES IN THE CUSTOMER'S SHOES TO REALLY HELP WORK THROUGH THOSE SITUATIONS WITH THEM. WE'RE GOING TO BE DOING ALL SORTS OF TRAINING BOTH INTERNALLY AND BRINGING IN EXPERTS FROM THE OUTSIDE TO DO MORE GUIDED CUSTOMER SERVICE TRAINING FOR OUR GROUP.

WE ALSO ONE OF THE INITIATIVES IS CONSISTENCY AND THIS GROUP HAS COME UP WITH TWO DIFFERENT VERSIONS OF THAT WHAT THEY'RE CALLING TRAINABLE AND COACHABLE CONSISTENCY ITEMS. SO THEY HAVE IDENTIFIED ALL THESE VARIOUS THINGS AND IT COULD BE IT COULD BE SOMETHING FROM SMILING EVERY TIME SOMEBODY COMES IN THE DOOR IT SEEMS SO SIMPLE BUT OR MAKING SURE YOUR DESK LOOKS A CERTAIN WAY FOR THOSE THAT ARE WORKING WITH THE CUSTOMERS THAT ARE COMING UP AND SITTING DOWN IN THEIR WORK AREA OR HOW WE END A CALL ON THE PHONE THOSE TYPE THINGS. SO THE TRAINABLE CONSISTENCIES ARE THINGS THAT THEY HAVE A CALENDAR SCHEDULED FOR THEY'RE GOING TO START DOING THESE ON A WEEKLY BIWEEKLY BASIS AND THEY ARE TRAINING THE ENTIRE GROUP ON THESE CONSISTENCY ITEMS IN THE COACHABLE ONES ARE ARE MORE THE THE SIMPLE ONES THE ONES THAT CAN BE DONE MULTIPLE ONES PER DAY LIKE MAINTAINING EYE CONTACT WITH A CUSTOMER OR SMILING AS THEY COME IN. THOSE THOSE EASIER THINGS TO WORK WITH ON A DAY IN DAY OUT BASIS WHERE THE TRAINABLE ONES ARE THE MORE DETAIL ORIENTED CONSISTENCY ITEMS THAT WILL BE SCHEDULED IN OVER THE NEXT SEVERAL MONTHS. THEY ALSO ARE WANTING TO KIND OF OUTLINE THE LEVELS OF RESPONSIBILITY AND AUTHORITY FOR NOT ONLY THIS SUPERVISOR STAFF BUT FOR THE FRONTLINE EMPLOYEES THE ONES THAT ARE THE FIRST CONTACT AS A CUSTOMER EITHER COMES INTO THE DEPARTMENT OR CALLS OVER THE PHONE. ONE OF THE GREAT THINGS I KEEP HEARING FROM THIS GROUP IS THEY WANT A ONE CONTACT RESOLUTION AND WE'RE GOING TO TALK ABOUT THAT A LITTLE BIT MORE. BUT WHAT THIS ITEM IS GOING TO DO IS IT'S GOING TO HELP OUTLINE EXACTLY

[00:50:05]

WHAT THE RESPONSIBILITY AND THE AUTHORITY IS FOR THOSE FRONTLINE EMPLOYEES. SO WHEN A CUSTOMER COMES IN THEY DON'T HAVE TO GO ASK A SUPERVISOR IS IT OK IF I DO THIS OR HOW DO I HANDLE THIS. THEY KNOW WHAT THEY CAN DO WITHIN THEIR LEVEL OF RESPONSIBILITY THEY CAN ASSURE THE CUSTOMER IT'S GOING TO GET DONE AND THEN THEY CAN WALK THE CUSTOMER THROUGH WHAT'S GOING TO HAPPEN WHEN THEY'RE GOING TO SEE THE CHANGE AND THEN THEY CAN THANK THEM SEE IF THEY NEED ANYTHING ELSE. AND THEN THE CUSTOMER HAS ONE CONTACT RESOLUTION. ONE OF THE OTHER ITEMS THAT THIS GROUP CAME UP WITH WAS JUST AN EMPLOYEE FEEDBACK QUESTION QUESTIONNAIRE. SO THEY WANT TO HEAR FROM THE EMPLOYEES WHAT ARE YOU HEARING FROM CUSTOMERS WHAT QUESTION WHAT'S THE COMMON QUESTION WE'RE HEARING OR WHAT ITEMS ARE ARE YOU DEALING WITH IN AN ON A DAY IN DAY OUT BASIS THAT MAYBE YOU NEED MORE INFORMATION ON SO THOSE EMPLOYEES YOU KNOW GOING OVER WITH THE SUPERVISORS AND MANAGEMENT HERE ON WHAT DO WE NEED MORE INFORMATION ON WHAT CAN BE CLARIFIED FOR US TRAINED FOR US THOSE TYPE THINGS. AND THEN THERE ARE THE SUPERVISORS AND THE MANAGEMENT TEAM IS GOING TO HAVE COACHING AND FEEDBACK FORMS SO THEN THEY WILL EVALUATE THE EMPLOYEES ON JUST A COMMON INTERACTION. YOU KNOW DID DID THEY SMILE WHEN THEY CAME IN GREET THE CUSTOMER RESOLVE IT IN ONE CONTACT DID THEY WALK THEM THROUGH WHAT THEY WERE DOING AS THEY WERE DOING IT SO THE CUSTOMER KNEW WHAT WAS GOING ON THOSE TYPE THINGS THEY'RE GOING TO EVALUATE THEM AND THEN LATER ON THEY'RE GOING TO BRING THE EMPLOYEE IN TELL THEM THE POSITIVE THINGS THAT HAPPENED THROUGH THE INTERACTION AND ANYTHING THAT THEY MIGHT BE ABLE TO IMPROVE ON AND THEN KIND OF WALK THROUGH THOSE SO WE CAN CONTINUE TO FORM OUR CUSTOMER SERVICE REPS AND MAKE THEM THE VERY BEST THEY CAN BE. AND THEN FINALLY TEMPLATES THAT WE ARE THEY'VE ALREADY GOT A LOT IN PLACE BUT THEY'RE WANTING STANDARDISED TEMPLATES FOR LETTERS EMAILS AND EVEN SCRIPTS. SO AS PEOPLE ARE CALLING IN THE STANDARD THINGS THAT ARE BEING COMMUNICATED ANYTIME AN EMAIL IS GOING OUT DEPENDING ON THE SITUATION A VERY CONSISTENT SCRIPT TO MAKE SURE THAT OUR MESSAGE IS CONSISTENT AND CLEAR ACROSS THE BOARD NO MATTER WHAT EMPLOYEE IS COMMUNICATING TO A CUSTOMER A LITTLE BIT MORE ON THAT IN THIS KIND OF PLAYS INTO THE PREVIOUS SLIDE. SO WHAT THEY'RE ENVISIONING IS CREATING A TEAM OF PROBLEM SOLVERS. SO THEY ARE WANTING TO EMPOWER THOSE EMPLOYEES TO MAKE DECISIONS TO HAVE THE AUTHORITY TO WORK WITH CUSTOMERS SO THEY CAN SOLVE PROBLEMS. THEY ARE HERE TO PROVIDE GOOD CUSTOMER SERVICE AND HELP SOLVE THOSE CUSTOMERS PROBLEMS. AND IT MAY NOT BE EXACTLY THE WAY THE CUSTOMER MAY BE ASKING FOR IT BUT THERE MAY BE ANOTHER WAY THAT THEY CAN HELP THEM RESOLVE THE PROBLEM. SO THERE ARE GOING TO BE WORKING VERY CLOSELY ON THAT AND CREATING THIS CULTURE OF HOW CAN WE HELP. SO AS I MENTIONED WE KIND OF WENT FROM A CULTURE OF ENFORCEMENT YOU KNOW STICKING SO STRICTLY TO THOSE POLICIES AND PROCEDURES THAT NOW WE'RE SEEING YOU KNOW THAT YOU'VE GOT TO HAVE A LITTLE BIT OF FLEXIBILITY WE'RE HERE. THAT'S OUR JOB AS CUSTOMER SERVICE REPS TO HELP THE CUSTOMER. SO IT'S JUST A CULTURE OF HOW CAN WE HELP. AND THEN AGAIN GOING BACK TO AND EMPOWERING THOSE EMPLOYEES SO THEY'RE NOT CONSTANTLY LOOKING TO A SUPERVISOR OR THE NEXT LEVEL UP TO MAKE A DECISION FOR THEM THAT WOULD BE MORE ON A VERY RARE BASIS WHERE IT EVER HAD TO GO HIGHER THAN THE FRONTLINE EMPLOYEE. AND THEN AGAIN WE METER READERS ARE A BIG PART OF OUR OF THAT GROUP AS WELL. THEY'RE THE VERY START OF THE WHOLE ENTIRE BILLING PROCESS. SO THEY'RE GOING TO CONTINUE WORKING ON CONSISTENCY TRAINING FOR METER READERS. AND THAT'S FROM WHAT THEIR DAY IN DAY OUT TASKS ARE TO KEEP IT EVERYTHING VERY VERY CONSISTENT SO THEY CAN BE THE BEST THEY CAN BE. BUT ALSO PROVIDING SOME CUSTOMER SERVICE TRAINING FOR THOSE METER READERS. THEY DO ENCOUNTER CUSTOMERS OUT IN THE FIELD AND WANT TO MAKE SURE THAT THEY HAVE THE SAME CONSISTENT MESSAGE THAT IS BEING COMMUNICATED FROM THE UTILITY BILLING OFFICE AS WELL. BUT EVEN BEYOND UTILITY BILLING WE'RE LOOKING AT DOING CONSISTENT CUSTOMER SERVICE FOR ALL THE AREAS THAT FLOW INTO THESE UTILITY BILLS SO THAT'S UTILITY BILLING. THAT'S WATER DISTRIBUTION. THOSE ARE THE THE WATER METER REPS THAT ARE GOING OUT AND SETTING THE METERS OR IF THEY HAVE TO SHUT OFF A METER OR TEST A METER. WE WANT TO MAKE SURE EVERYONE'S TRAINED ON CONSISTENT CUSTOMER SERVICE. SO AGAIN OUR MESSAGE IS ONE MESSAGE GOING OUT TO THE COMMUNITY SOLID WASTE OF COURSE THEY HAVE A PORTION ON THAT BILL AS WELL THEY RECEIVE CALLS AS WELL SO WE WOULD BE LOOKING AT DOING CUSTOMER SERVICE TRAINING FOR THAT GROUP AS WELL AS DRAINAGE BECAUSE THEY ALL HAVE A ROLE IN THE OVERALL BILLING FOR OUR UTILITIES HERE AT THE CITY. AND AGAIN CONTINUED TRAINING. YOU KNOW WE'VE GONE THROUGH A NEW SOFTWARE IMPLEMENTATION BUT IT DOESN'T STOP. WHICH IS THAT THAT SOFTWARE IS GOING TO CONTINUE TO EVOLVE THINGS IN CUSTOMER SERVICE EVEN CONTINUE TO EVOLVE. AND SO WE WANT TO MAKE A DEDICATED EFFORT TO CONTINUE TRAINING ALL OF OUR EMPLOYEES. WE WANT TO WE WANT TO DO LEADERSHIP TRAINING FOR OUR SUPERVISORS TO

[00:55:06]

CONTINUE TO GROW THEM AND MAKE THEM THE BEST LEADERS THEY CAN BE IN OUR ORGANIZATION. AND THEN FINALLY WE OF COURSE WANT TO CONTINUE WORKING ON MORE ROBUST MANAGEMENT REPORTS AND AUDITING PROCEDURES SO EVERYTHING WE CAN DO IN-HOUSE BEFORE A BILL EVER GOES OUT THE DOOR TO HOPEFULLY HELP A CUSTOMER NOT EVER HAVE TO CONTACT US. SO WE'RE LEARNING A LOT FROM THAT SYSTEM. THEY'VE ACTUALLY ARE GOING TO BRING THE SOFTWARE GROUP BACK IN TO HELP US AT THIS POINT CONTINUE TO GROW THE SYSTEM AND USE IT TO ITS FULL CAPACITY SO WE CAN DO THE VERY BEST JOB FOR OUR CUSTOMERS BEFORE A BILL EVEN GOES OUT THE DOOR. AND SO WITH THAT OF COURSE I WANT TO THANK YOU ALL COUNCIL AND JARED CITY MANAGER. I JUST WANT TO. WE WANT TO THANK YOU ALL. YOU ALL HAVE BEEN VERY PATIENT WITH US. YOU HAVE ALSO DEDICATED A LOT OF RESOURCES TOWARDS THIS GROUP AND IT'S BEEN A PROCESS IT'S TAKEN SOME TIME AND WE'RE NOT WE'RE NOT FINISHED YET WE'VE GOT A LOT OF GREAT THINGS TO DO WE'RE JUST KIND OF PIVOTING FOCUS NOW WE'RE NOT SOLELY FOCUS ON SOFTWARE WE'RE REALLY WANTING TO RAMP UP EFFORTS IN CUSTOMER SERVICE. SO AGAIN WE REALLY APPRECIATE YOUR SUPPORT AND THE RESOURCES THAT YOU ALL HAVE ALLOWED US TO UTILIZE TO CONTINUE GROWING IN THE FUTURE. SO WITH THAT. DO WE HAVE. DOES COUNCIL HAVE ANY QUESTIONS? SO LAURA. YES.

I DO HAVE A COUPLE. SO FIRST OF ALL JUST LIKE TO MAKE A STATEMENT I REALLY APPRECIATE THE CONSISTENCY IN COMMUNICATIONS ESPECIALLY ON THE THE ITEMS AND PROJECTS THAT COUNCIL IS VOTING ON AND MAKING A DECISION ON THAT THAT'S BEING COMMUNICATED TO ALL OF THE STAFF. SO SO THAT WHEN CUSTOMERS CALL YOU KNOW OUR STAFF HAS AN IDEA OF WHAT THEY'RE TALKING ABOUT. ABSOLUTELY. SO I THINK THAT THAT'S THAT'S GOING TO BE GREAT. SO THAT THE MESSAGE IS CONSISTENT ALL THE WAY ACROSS THE BOARD. AND THEN ON PAGE THREE OF YOUR SLIDE WHERE YOU TALKED ABOUT THE NEW SOFTWARE IMPLEMENTATION. YES. AND THE LAST BULLET WHERE IT TALKS ABOUT THE ONE TIME PAYMENTS FROM A BANK ACCOUNT. YES. SO AS A CUSTOMER I CALL YOU UP AND I MAKE THAT ONE TIME PAYMENT FROM MY BANK ACCOUNT. SO THE NEXT TIME I WANT TO DO THAT THEN WHAT'S MY METHOD OF DOING IT BECAUSE NOW I CAN ONLY DO THAT ONE TIME. YES. AND I MAY NEED JENNIFER TO HELP ME SPEAK TO THIS BUT WELL ACTUALLY I'LL JUST HAVE JENNIFER SPEAK TO THAT JUST TO MAKE SURE WE GET IT RIGHT. OKAY. THANK YOU. SO WHEN YOU CALL IN TO THE SYSTEM NOW IT HAS THE AUTOMATED SYSTEM FOR A CREDIT CARD AS WELL AS A BANK ACCOUNT BEFORE WHEN WE IMPLEMENTED THE SYSTEM IT DID NOT HAVE THE BANK ACCOUNT.

WE WEREN'T WE DIDN'T HAVE ACCESS TO THE BANK ACCOUNT. I KNOW IN THE PREVIOUS SYSTEM AND PREVIOUS SYSTEMS THAT WE'VE HAD IT WAS ABLE TO STORE THE INFORMATION THAT IS NOT SOMETHING THAT WE CAN DO NOW. AND SO IF YOU ARE WANTING TO MAKE A ONE TIME PAYMENT BY PHONE THAT'S THAT'S PRETTY MUCH ALL YOU CAN DO. IF YOU'RE WANTING A REOCCURRING PAYMENT YOU CAN DO THAT ONLINE THROUGH CITIZEN SELF-SERVICE. OK SO I HAD A CUSTOMER THAT CALLED ME IN REGARDS TO THIS VERY ISSUE SO THEY MADE A ONE TIME PAYMENT VIA THEIR BANK ACCOUNT AND THEN THE NEXT MONTH THEY WANTED TO COME BACK AND DO THE SAME THING. OK MAKE A ONE TIME PAYMENT VIA THEIR BANK ACCOUNT. YES.

AND APPARENTLY THEY WERE TOLD THAT THEY COULD NOT DO THAT THAT THEY HAD TO USE A CREDIT CARD. THAT MAY HAVE BEEN DURING THE TIMEFRAME THAT WE DID NOT HAVE ACCESS TO THAT THROUGH OUR IVR SYSTEM. THAT WAS JUST IMPLEMENTED A COUPLE OF WEEKS AGO SO THEY COULD DO A ONE TIME PAYMENT NOW EVERY MONTH. YES. PERFECT. OK. SO I WILL RELAY THAT INFORMATION. I THINK THAT'S ALL. SO THANK YOU VERY MUCH.

I APPRECIATE IT. LAURA I WANT TO JUST THANK YOU FOR YOUR WILLINGNESS TO STEP UP REVIEW THIS THIS PAST SEVEN MONTHS AND JUST IDENTIFYING THAT IT HAS BEEN PAINFUL AND TAKING RESPONSIBILITY FOR THAT AND ALSO JUST BEGINNING TO RECOGNIZE IT EXPOSED A LOT OF OUR WEAKNESSES AND THAT CAN HAVE A GOOD RESULT AND I THINK JUST HEARING THE DIFFERENT SOLUTIONS AND RECOMMENDATIONS THAT ARE COMING OUT OF THE DEPARTMENT I THINK IS VERY POSITIVE ESPECIALLY THE ONE THE ONE CONTACT RESOLUTION I THINK THAT WILL BE A TREMENDOUS IMPROVEMENT AND IT IS A GREAT GOAL. AND SO SEEING YOU KNOW IT'S LIKE WE'RE BEING HONEST ABOUT THE PAST. LOOKING TOWARDS THE FUTURE PUTTING THINGS POLICIES IN PLACE TO PREVENT THAT IN THE FUTURE AND

[01:00:06]

THEN FROM WHERE WE ARE TODAY FROM THE PROBLEMS THAT WE HAD WITH THE IMPLEMENTATION. ARE THERE ANY AREAS THAT ARE STILL UNRESOLVED THAT WE ARE STILL HAVING TO WORK THROUGH WITH CUSTOMERS. WE STILL HAVE A FEW ITEMS. I KNOW ONE IT WAS WHAT I MENTIONED ON THE ONE TIME PAYMENTS FROM A BANK ACCOUNT WE ARE STILL WORKING ON THE TESTING TO DO THAT ONLINE. YOU CAN DO A RECURRING PAYMENT FROM A BANK ACCOUNT ONLINE BUT NOT JUST A ONE TIME PAYMENT YOU CAN DO A ONE TIME PAYMENT FROM A CREDIT CARD ONLINE. BUT WE ARE WORKING THROUGH THE TESTING. AGAIN THIS HAS BEEN VERY EYE OPENING FOR ME. IT IS IT IS FASCINATING HOW MANY VENDORS YOU WORK WITH TO MAKE ONE TRANSACTION WORK. AND SO THE TESTING GOES THROUGH SO MANY ENTITIES TO MAKE SURE THAT EVERY SINGLE PIECE THAT FLOWS THROUGH PROPERLY. AND SO WE GOT THE PHONE SYSTEM UP AND RUNNING. WE FELT THAT WAS THE MOST PRESSING NEED. SO WE STARTED WITH THAT AND NOW WE'RE WORKING ON THE TESTING AND TRYING TO FINALIZE THE ONE TIME PAYMENTS FROM A BANK ACCOUNT ONLINE. AND SO WE ARE CONTINUING TO WORK THROUGH THAT. WE DO HAVE SOME INTERNAL THINGS THAT WE ARE THAT ARE NOT WORKING QUITE RIGHT. WE HAVE LOTS OF KIND OF WORK AROUNDS AT THIS POINT BUT WE DO HAVE TICKETS SUBMITTED WITH THE SOFTWARE COMPANY AND THEY ARE WORKING ON IT. IT'S INTERESTING BECAUSE YOU WOULD THINK AS BEING A CITY WITH A MUNICIPAL UTILITY SYSTEM WE WOULD ALL RUN EVERYTHING THE EXACT SAME. BUT APPARENTLY WE DON'T. THERE'S SOME DIFFERENCES BETWEEN US AND OTHERS. AND SO THE SOFTWARE COMPANY IS HELPING US FIGURE OUT HOW TO MAKE THE SYSTEM WORK BASED ON SOME OF THE ITEMS THAT WE JUST WE ABSOLUTELY NEED. AND ONE FOR INSTANCE IS ON I'M THINKING ON OUR OUR METER READERS ON THEIR HANDHELD DEVICES.

WE HAVE METERS THROUGHOUT OUR COMMUNITY AND MAYBE NOT IN SOME OF THE NEWER AREAS OF TOWN IT'S VERY EASY TO LOCATE SOME OF THOSE METERS BUT MAYBE IN SOME OF THE OLDER AREAS OF TOWN IT'S VERY CHALLENGING TO FIND WHERE THOSE METERS RIGHT THEY'RE IN THEY'RE IN DIFFERENT LOCATIONS. AND SO WE HAVE IN OUR SYSTEM WE HAVE LOCATIONS KEYED INTO EACH METER SO AND IT MIGHT BE SOMETHING AS SIMPLE AS YOU KNOW 10 FEET FROM THE FIRE HYDRANT ON THE CORNER OF THE BLOCK OR SOMETHING YOU KNOW TO LOCATE THE METER. AND THOSE ARE NOT PROPERLY COMING FROM THE SOFTWARE TO THE METER READER HANDHELDS RIGHT NOW. IT'S MORE OF AN INTERNAL THING WE'RE WORKING THROUGH IT OUR METER READER SUPERVISORS ARE WORKING THEIR TAILS OFF TRYING TO HELP OUR NEWER GROUP WORK THROUGH SOME OF THAT BUT SOMETHING AS SIMPLE AS THAT WILL GAIN US SO MUCH AS SOON AS WE GET A RESULT. SO WE DO HAVE UNLESS JENNIFER CAN THINK OF ANYTHING ELSE WE HAVE INTERNAL THINGS GOING ON BUT AS FAR AS THAT WE'VE GOT THE ONE TIME PAYMENTS COMING UP AND THEN WE'RE CONTINUING STILL TO WORK THROUGH SOME POTENTIAL CHANGES ON DRAINAGE FEES AS WELL. SO THAT ONE IS AND WE WILL BE BRINGING MORE INFORMATION TO COUNCIL JUST AS SOON AS WE CAN GET THIS A GOOD TIMELINE AND ALL OF THAT IN PLACE AND WHAT THAT'S EXACTLY GOING TO LOOK LIKE THAT IS STILL TO COME AS WELL. THOSE ARE THE BIG THINGS. THANK YOU. OK. I HAD A QUESTION ON THE WHERE THIS PAGE LAURA TALKING ABOUT EMPLOYEE FEEDBACK AND COACHING FEEDBACK FORM ALL OF THAT. YES I WOULD LOVE TO SEE A SPOT THERE WHERE WE'RE GETTING CUSTOMER FEEDBACK. THAT'S A GREAT SUGGESTION. AS THEY WALK AWAY FROM THE WINDOW. DO THEY HAVE A LITTLE FORM JUST MAYBE THREE QUESTIONS. YOU KNOW WHAT ARE THE THREE THINGS YOU ALL WANT EVERY CUSTOMER TO WALK AWAY BEING ABLE TO ANSWER. YEAH THEY DID THAT THEY DID THAT THEY DID THAT AND THEN JUST A LITTLE BOX RIGHT THERE ON THE COUNTER SOMETHING TO METRIC OURSELVES TO SAY OK THIS THIS IS GREAT. I LOVE LOVE ALL OF THIS BUT I'M WONDERING THE BEST PEOPLE TO GRADE OUR PAPERS OUR CUSTOMERS SO WHERE ARE YOU CAPTURING THAT CUSTOMER DATA ON THE SERVICE THAT YOU'RE PROVIDING THEM. AND THAT IS A GREAT SUGGESTION. I KNOW THIS GROUP HAS DONE A CUSTOMER SERVICE SURVEY. IT'S BEEN A FEW YEARS AGO AND YOU KNOW WE KIND OF SET THAT ON HOLD A LITTLE BIT TO GET THROUGH A FEW THINGS. AND I THINK THAT'S A GREAT RECOMMENDATION GET THAT STUFF FOR WALKING CUSTOMERS. MAYBE WE CAN FIGURE OUT A WAY FOR A QUICK SURVEY ON THE PHONE FOR THOSE THAT ARE FINISHING PHONE CALLS. THAT IS A VERY GOOD RECOMMENDATION BECAUSE YOU CAN LEARN A LOT FROM YOUR CUSTOMERS. YES ABSOLUTELY. IF WE'RE NOT PLEASING THEM THEN WE'RE NOT DOING OUR JOB RIGHT. SO EVEN THOUGH WE MAY BE GETTING ALL THE TARGETS THAT WE SET INTERNALLY FOR OURSELVES ON CUSTOMER SERVICE BUT ANYTHING ELSE FROM ANYBODY I JUST JARED I WANTED TO SAY THAT I ALSO APPRECIATED THAT IT'S BEEN OK FOR US TO FAIL. IT'S JUST NOT OK FOR US TO STAY THAT WAY AND EVERY TEAM HAS TO LEARN THROUGH FAILURE. WE TALK ABOUT THIS

[01:05:06]

ALL THE TIME AT OUR HOUSE WITH OUR KIDS THAT MISTAKES ARE THE VERY BEST LEARNING OPPORTUNITIES. AND SO IF THIS HAS BEEN A CHALLENGE FOR US DIVE INTO IT FIGURE OUT WHAT THE BEST LEARNING OPPORTUNITIES OUT OF IT ARE. WE TELL OUR KIDS THE BEST LEARNING OPPORTUNITIES THE BEST MISTAKES TO LEARN FROM ARE SOMEBODY ELSE'S. BUT YOU KNOW AS FAR AS THIS IS CONCERNED THIS HAS BEEN A LONG PROCESS. YOU GUYS HAVE POURED INTO IT. DON'T NOT GET THE LAST 10 PERCENT OUT OF IT. YOU KNOW THAT LAST LITTLE BIT THAT SAYS OK WHAT WHAT CAN WE LEARN TO DO BETTER NEXT TIME OUT OF WHAT WE FEEL LIKE HAS NOT GONE AS WELL OR IT'S BEEN A MISTAKE OR IT'S BEEN A FAILURE WHATEVER LABEL YOU WANT TO USE FOR IT. AND I WOULD JUST SAY THAT SUCCESS ALWAYS DEPENDS ON PERSISTENCE. AND I'M REALLY GRATEFUL FOR THE LEADERSHIP THAT YOU HAVE IN THE CITY MANAGER BECAUSE HE IS CONSISTENT AND HE IS PERSISTENT. SO I AM CONFIDENT THAT THESE IDEAS THAT YOU GUYS HAVE COME UP WITH YOU KNOW THE IDEAS ARE THE EASY PART IT'S THE EXECUTION OF IT THAT'S HARD. SO I LOVE THESE IDEAS. NOW GO EXECUTE GO EXECUTE AND MAKE SURE THAT WE HAVE THE SUCCESS THAT WE NEED TO DO THIS BETTER AND IT'S GOING TO DEPEND ON PERSISTENCE AND PERSISTENCE IS WHAT SHOWS UP EVERY SINGLE DAY. THERE WILL BE ONE DAY WHERE ONE OF YOU IS TIRED OF BEING PERSISTENT AND THE OTHER ONE OF YOU IS GONNA HAVE TO HOLD UP THEIR HANDS AND SAY REMEMBER WE COMMITTED TO DO THIS AS A TEAM. WE COMMITTED TO LEARN OUT OF THIS AND TO DO IT BETTER NEXT TIME. AND YOU HAD GREAT IDEAS BUT THE IDEAS DON'T GET US THERE IT'S THE EXECUTION OF THE IDEAS THAT GET US THERE. SO IT'S YOU KNOW IT'S NOT THAT PERSISTENCE COMES WITHOUT FAILURE IT'S PERSISTENCE THROUGH THE FAILURES. SO JUST I JUST WANT TO ENCOURAGE YOU GUYS TO HOLD EACH OTHER UP BECAUSE THE HARD PART IS PROBABLY NOT OVER YET AND YOU MAY BE TWO YEARS IN TO REVAMPING YOUR SYSTEMS FOR BETTER CUSTOMER SERVICE. I DON'T EVEN KNOW IF WE'RE HALFWAY YET. YOU MAY HAVE UPHILL STILL FACING YOU AND I DON'T WANT YOU TO GET DISCOURAGED. I BELIEVE IN YOU THE COUNCIL BELIEVES IN YOU I BELIEVE IN THE CITY MANAGER AND HOW HE CAN EQUIP YOU AND HOLD YOU ACCOUNTABLE TO BE CONSISTENT AND TO GET THIS DEPARTMENT WHERE OUR CUSTOMERS NEED IT TO BE. I WANT TO POINT OUT AND LAURA ALLUDED TO THE DRAINAGE CHANGES THAT ARE COMING FOR OUR RESIDENTIAL CUSTOMERS THE DRAINAGE SOLUTION THAT WE THAT WE ORIGINALLY CREATED. THERE WAS A LOT OF TEAMS ACROSS THE CITY FROM MULTIPLE DEPARTMENTS THAT CAME TOGETHER TO CREATE THAT IT WAS COMPLICATED AND CHALLENGING IT IS COMPLICATED AND CHALLENGING FOR BOTH CUSTOMERS AND FOR OUR TEAM. THE LADIES AND GENTLEMEN HERE ARE THE ONES THAT DEALT WITH IT MOST DIRECTLY FROM THE CITY TEAM BECAUSE THEY'RE THE ONES THAT WERE WERE THAT THAT CITIZENS CAN TOUCH CAN REACH OUT AND HAVE A CONVERSATION WITH. AND SO THERE WERE CHALLENGES ON OUR SIDE. I DO WANT TO RECOGNIZE THAT THAT THIS TEAM IS IS IS THEY HAVE TAKEN A LOT OF THE HEAVY LIFTING ON THAT. IT'S A HUGE TEAM OF TEAM OF PERSONNEL FROM ACROSS THE CITY THAT BOTH CREATED THAT BUT ARE ALSO WORKING TO CREATE THE SOLUTION FOR THAT. SO WE'RE GOING TO BUILD IT TOGETHER AS A TEAM.

THERE'S A LOT OF SUPPORT BEHIND THESE THIS TEAM FROM MULTIPLE DIFFERENT DEPARTMENTS WHETHER IT'S DRAINAGE OR I.T. OR ANY OF THE OTHER DEPARTMENTS THAT HAVE A ROLE IN DOING AND WITH OUR TYLER PARTNERS. SO WE ARE BUILDING A SOLUTION THERE THAT'S GOING TO BRING THOSE DRAINAGE BILLS BACK ON TO THE RESIDENTIAL UTILITY BILL DON'T LOOK FOR IT RIGHT AWAY. WE'RE GONNA RUN IT IN A TEST ENVIRONMENT FOR PROBABLY AN EXCEEDINGLY LONG TIME TO MAKE SURE THAT WE'VE WORKED ALL THE BUGS OUT OF IT. AND THEN IT'S GONNA ROLL OUT WHERE WE KNOW ALL THE ANSWERS WE GAMEPLANNED ALL THE CHALLENGES THAT CITIZENS MIGHT FACE AND WHERE WE CAN WHERE EVERY SINGLE PERSON AT ANY LEVEL OF THE ORGANIZATION CAN ANSWER THE QUESTIONS THAT CITIZENS MIGHT HAVE ON HOW THAT AFFECTS THEM OR HOW IT AFFECTS THEIR THEIR TENANTS IF THEY OWN MULTIPLE PROPERTIES. WE'RE GONNA MAKE SURE THAT THIS THING'S GONNA WORK. BUT I DID WANT TO JUST SHARE MY APPRECIATION FOR THEIR ENDURANCE AS WE'VE WORKED THROUGH THIS CHALLENGE AND ALSO TO OUR CITIZENS. IT HAS AND WILL CONTINUE TO BE A SITUATION WHERE WE REQUIRE SOME PATIENCE JUST TO UNDERSTAND THAT WE ARE WORKING ON A SOLUTION. IT WILL BE A SOLUTION THAT WORKS BUT WE ARE GOING TO MAKE SURE THAT WE DON'T ROLL IT OUT BEFORE WE KNOW EXACTLY WHERE THE CHALLENGES ARE AND HAVE SOLUTIONS FOR THOSE CHALLENGES. THANK YOU FOR THAT AND I APPRECIATE YOUR LEADERSHIP ON IT. APPRECIATE YOUR WILLINGNESS TO CREATE A CULTURE WHERE YOU KNOW IT'S NOT THAT WE NEVER FAIL BUT IT'S THAT WE GET EVERYTHING WE CAN OUT OF EVERY EVERY FAILURE EVERY CHALLENGE THAT WE HAVE. SO WE APPRECIATE YOUR LEADERSHIP ON IT TO.

ANYBODY ELSE. LAURA THANK YOU VERY MUCH. THANK YOU. THANK YOU ALL FOR BEING HERE

[01:10:04]

TODAY. OKAY. ITEM 1 F IS TO REQUEST FUTURE FUTURE AGENDA ITEMS OR REPORTS FROM THE

[F. Request future agenda items and reports from City Manager.]

CITY MANAGER. DOES THE COUNCIL MEMBER HAVE A REQUEST ON THIS ITEM. NO. NOTHING. OK.

LET'S MOVE ON THEN TO AGENDA ITEM NUMBER TWO THE CONSENT AGENDA. ANYTHING ON THERE

[2. CONSENT ITEMS: ]

THAT NEEDS TO COME OFF FOR FURTHER QUESTIONS OR DISCUSSION COUNCIL. YES MAYOR. I'D LIKE TO REMOVE THE MINUTES AND APPROVE THOSE SEPARATELY. THAT CAN BE DONE. ANYBODY ELSE. I'D ENTERTAIN A MOTION WITH REGARD TO THE CONSENT ITEMS MINUS ITEM A. MAYOR. I MOVE TO APPROVE THE CONSENT AGENDA AS PRESENTED. IT'S BEEN MOVED AND SECONDED BY THE COUNCIL TO APPROVE THE ITEMS ON THE CONSENT AGENDA ALL OF THOSE IN FAVOUR PLEASE SAY AYE. AYE. ANYONE OPPOSED THAT PASSES WITH A 5 0 VOTE. LET'S TAKE UP THE ITEM 2A CONSIDERING THE APPROVAL OF THE MINUTES

[A. CONSIDER APPROVAL - MINUTES: Approval of the City Council minutes for the meeting held on September 17, 2019.]

FROM LAST WEEK'S MEETING. MAYOR I MOVE TO APPROVE THE MINUTES FROM LAST WEEK'S MEETING WITH THE FOLLOWING CORRECTION WHICH SHOULD REFLECT THAT. JAMES SCHENCK 20. EXCUSE ME JAMES SCHENCK 62 16 GAINSBOROUGH DRIVE SPOKE ON THE TAX INCREASE IN STATE AT THE PROPOSED ELECTION NEEDED TO BE HELD SHOULD BE IN NOVEMBER INSTEAD OF MAY WHEN MORE PEOPLE WILL GET OUT THE VOTE. IT'S BEEN MOVED BY. COUNCIL MEMBER POWELL SECONDED BY COUNCIL MEMBER HAYS TO CORRECT THE MINUTES AS STATED BY COUNCIL MEMBER POWELL. ANY QUESTIONS OR FURTHER DISCUSSION ON THAT ITEM. ALL THOSE IN FAVOUR PLEASE SAY AYE. AYE. ANY OPPOSED THAT PASSES WITH A 5 0 VOTE. ITEM 3 A IS THE

[A. CONSIDERATION OF ORDINANCE NO. 7811]

[B. CONSIDERATION OF ORDINANCE NO. 7812]

CONSIDERATION OF ORDINANCE NUMBER 78 11. MR. CITY MANAGER DO YOU WANNA DO A AND B TOGETHER WE GONNA DO HIM SEPARATE. YEAH WE'VE GOT LAURA [INAUDIBLE] HERE TO PRESENT THE BUDGET ITEM AND THE TAX RATE ITEM SO LAURA. AND THEN ITEM C IS GONNA BE RATIFICATION OF THOSE TWO VOTES SO THEY ARE ALL GERMANE BUT WE NEED TO TAKE A AND B FIRST AND THEN ITEM C. ALL RIGHT. SO WE'VE WE'RE ALMOST TO THE END OF ALL OF THIS. WE APPRECIATE YOU GUYS GIVING US OPPORTUNITY TO PRESENT ON EACH OF THESE ITEMS OVER THE PAST COUPLE OF MONTHS. SO THIS IS A LOT OF WORK BY A LOT OF PEOPLE GETTING TO THIS POINT. SO WE'RE LOOKING AT OUR 20 19 20 20 PROPOSED BUDGET AND THERE ARE SEVERAL ITEMS THAT WE WANT TO HIGHLIGHT THAT HAVE BEEN INCLUDED IN THIS UPCOMING BUDGET. FIRST OF ALL ARE THE 10 NEW FIREFIGHTER POSITIONS. AND THAT IS TO GO TO STAFF A SECOND COMPANY FOR ONE OF OUR FIRE STATIONS. THE ADDITIONAL INFRASTRUCTURE WAS APPROVED THROUGH THE BOND ELECTION. WE ALSO HAVE THREE NEW ANIMAL MANAGEMENT AND WELFARE POSITIONS. THAT IS TO ALSO STAFF SOME INFRASTRUCTURE THAT WAS APPROVED THROUGH THE BOND ELECTIONS. AGAIN WE ARE LOOKING TO CONTINUE THE PROPOSITION 1 AND PROPOSITION 2 VOTER APPROVED PROJECTS. AND THAT'S TO ADDRESS PUBLIC SAFETY AND STREETS. WE ALSO HAVE INCLUDED SOME INCREASED STREET FUNDING OF SEVEN HUNDRED AND FIFTY THOUSAND DOLLARS JUST TO CONTINUE FURTHERING THE EFFORTS AROUND THE COMMUNITY. THERE'S LOTS OF STREET STUFF GOING ON BUT THIS IS JUST TO CONTINUE THOSE EFFORTS GOING FORWARD. WE'RE ALSO LOOKING FOR THE CONTINUATION OF THE COMING HOME PROGRAM. THAT'S BEEN A GREAT PROGRAM AND JUST LOOKING TO CONTINUE THAT PROGRAM ON INTO NEXT YEAR. WE'VE ALSO INCREASED FUNDING FOR SOLID WASTE AND THAT'S TO ADDRESS TWO MAIN THINGS. FIRST OF ALL OUR SYSTEM EXPANSION YOU KNOW AS OUR COMMUNITY GROWS THERE NEEDS TO BE SOME GROWTH IN THAT AREA BUT ALSO TO HELP ADDRESS CUSTOMER SERVICE SEEMS TO BE A COMMON THEME TODAY. BUT TO HELP THEM FURTHER THEIR CUSTOMER SERVICE EFFORTS AS WELL.

WE'VE ALSO GOT A 2 PERCENT RAISE INCLUDED FOR ALL CITY EMPLOYEES IN THE BUDGET AND THEN WE HAVE THE AUTOMATED METERING INFRASTRUCTURE PROJECT INCLUDED IN THE 1920 BUDGET AS WE KIND OF TOUCHED ON IN THE LAST PRESENTATION. SO LOOKING AT THE OVERALL BUDGET IN THE CURRENT YEAR THE 2018 19 APPROVED BUDGET WAS 379.6 MILLION DOLLARS ADDED TO THAT WAS ABOUT 22 MILLION TO GET TO OUR 1920 PROPOSED BUDGET OF 401.6 MILLION DOLLARS. WE HAVE INCREASED CAPITAL FUNDING IN THIS BUDGET OF ABOUT 12 AND A HALF MILLION TO ADDRESS MULTIPLE PROJECTS ALL THROUGHOUT THE CITY. WE HAVE INCREASES RELATED TO INSURANCE AS WE'VE TALKED MANY TIMES WE HAVE A 7 PERCENT INCREASE IN ON

[01:15:03]

OUR HEALTH INSURANCE AND WE ALSO HAVE OUR SELF-INSURANCE FUNDS. THERE'S A SLIGHT INCREASE IN THAT AS WELL AND THAT'S FOR ABOUT FOUR MILLION DOLLARS. OUR DEBT SERVICE NUMBERS HAVE INCREASED AS WE CONTINUE TO MOVE FORWARD IN THE PROPOSITION 1 AND PROPOSITION TWO PROJECTS ALONG WITH THE WATER AND SEWER FIVE YEAR CAPITAL PROJECTS AND THIS AMI PROJECT OUR DEBT SERVICE NUMBERS HAVE INCREASED BY ABOUT 1.2 MILLION. AGAIN WE HAVE EMPLOYEE RAISES OF 2 PERCENT IN THERE AND THAT'S A LITTLE OVER 3 MILLION SOLID WASTE FUNDING. AND THOSE WERE OFFSET BY RATE INCREASES OF ABOUT 2.1 MILLION TO ADDRESS THE CUSTOMER SERVICE AND THE SYSTEM EXPANSION. AGAIN HERE'S THE STREET FUNDING PIECE THAT WE MENTIONED WAS 750 THOUSAND. AND THEN HERE'S THE THE THREE ANIMAL MANAGEMENT WELFARE POSITIONS. THAT'S JUST OVER TWO HUNDRED THOUSAND. AND THE FIRE THE 10 FIREFIGHTER POSITIONS WE'RE LOOKING FOR FOUR FIREFIGHTERS THREE DRIVERS A LIEUTENANT AND TWO CAPTAINS. AND THAT THOSE ARE THE MAJOR CHANGES FROM THE CURRENT YEAR BUDGET GOING INTO THE NEXT YEAR AND JUST ANOTHER THING JUST TO MENTION THERE HAVE BEEN NO REDUCTIONS IN THE CURRENT SERVICE LEVELS AS WE HAVE PUT THIS PROPOSED BUDGET TOGETHER ON THE REVENUE SIDE. TO FUND THAT BUDGET. THE CURRENT YEAR'S BUDGET OF 374.2 MILLION DOLLARS FOR 18 19. WE HAVE INCREASED THAT BY 15.3 MILLION TO COME UP WITH OUR TOTAL 1920 PROPOSED BUDGET OF 389.5 MILLION DOLLARS OF THAT WE HAVE PROPERTY TAX RELATED TO MAINTENANCE AND OPERATIONS SO THAT'S GOING INTO YOUR GENERAL FUND DOLLARS. AND THOSE ARE COMING IN JUST OVER THREE MILLION DOLLARS AGAIN TO FUND THE NEW POSITIONS TO THE INCREASE STREET FUNDING THOSE ITEMS WE HAVE PROPERTY TAX RELATED TO DEBT SERVICE. SO THAT'S AS WE CONTINUE TO DO THOSE PROP 1 AND PROP 2 PROJECTS WE COLLECT TAX DOLLARS IN ORDER TO FUND THAT DEBT SERVICE EACH YEAR. AND IF YOU'LL REMEMBER IN THE CURRENT YEAR KERN APPROVED BUDGET WE ACTUALLY USE DOWN SOME RESERVE FUNDS TO PAY OFF TO PAY THAT DEBT SERVICE THIS YEAR. THAT WAS A ONE TIME THING. AND SO THAT NUMBER IS GOING UP BY ABOUT HALF A MILLION FOR NEXT YEAR THOSE REVENUES WE NEED TO PAY THAT DEBT SERVICE SALES TAX WE HAVING WE HAVE INCREASED THAT BY 2.1 MILLION.

MOST OF THAT SALES TAX IS ABOUT TWO MILLION DOLLARS OF IT. WE CONTINUE TO SEE REALLY POSITIVE TRENDS IN THAT. I'VE BEEN VERY PLEASED WITH THAT WE ACTUALLY EXCEEDED OUR CURRENT YEAR BUDGET BY ABOUT A LITTLE OVER 1 PERCENT OR A LITTLE OVER 600,000 IN THE CURRENT YEAR. AND SO WE HAVE TRENDED THOSE GOING FORWARD AND AN INCREASE THAT TREND BY ABOUT TWO AND A HALF PERCENT IN NEXT YEAR'S BUDGET THEN OVER ON THE RIGHT HAND SIDE WE HAVE A RESIDENTIAL INCREASE OF A $1.74 PER MONTH FOR SOLID WASTE. AND THEN WE HAVE A 5 PERCENT COMMERCIAL INCREASE ON SOLID WASTE IN A TWO DOLLAR TIPPING FEE INCREASE FOR SOLID WASTE AND THAT COMES IN AT ABOUT 1.7 MILLION. WE HAVE A 4 PERCENT PROPOSED RATE INCREASE ON THE DRAINAGE ASSESSMENTS AND THAT'S ABOUT TWO HUNDRED THOUSAND DOLLARS. THEN INTEREST INCOME WE HAVE THAT TRENDING UP ABOUT 1.3 MILLION. INTEREST RATES HAVE REMAINED STEADY AND STRONGER THAN THEY HAVE BEEN IN THE PAST SEVERAL YEARS. AND THEN ALSO AS THOSE BOND PROCEEDS DOLLARS COME IN BEFORE THOSE ARE SPENT WE'VE GOT THAT MONEY BUDGETED THERE AND THEN AIRPORT REVENUE. WE ACTUALLY HAVE AN INCREASE IN THE OVERALL AIRPORT REVENUES OF ABOUT 1.9 MILLION DOLLARS AND THEN WE'RE ALSO LOOKING TO FUND SOME OF THE CAPITAL PROJECTS IN THE 1920 BUDGET WITH GRANT DOLLARS AND THAT WOULD BE IN THE POLICE AREA FIRE AREA AND TRANSIT AREA AND THAT'S TO THE TUNE OF ABOUT A MILLION DOLLARS SO THAT ACCOUNTS FOR YOUR CHANGES ON THE REVENUE GOING FORWARD. AND IF ANY ONE HERE OR SOMEONE WATCHING WOULD LIKE ADDITIONAL INFORMATION OUR ENTIRE DETAILED PROPOSED BUDGET IS OUT ON OUR WEB SITE. YOU CAN GO OUT TO AMARILLO.GOV AND THERE'S A LINK LISTED UP HERE. AND SO ALL THE DETAILS AND ALL THE NUMBERS ARE LISTED THERE. IF THERE'S ANY MORE QUESTIONS ON THAT. SO DOES COUNCIL HAVE ANY QUESTIONS ON THIS 1920 PROPOSED BUDGET THANK YOU LAURA. THANK YOU. DO WE HAVE A MOTION ON ORDINANCE NUMBER 78 11. YES MA'AM. I MOVE THE ADOPTION OF THE SECOND READING OF ORDINANCE NUMBER 78 11 ADOPTING THE BUDGET

[01:20:02]

FOR THE FISCAL YEAR OCTOBER 1ST 2019 THROUGH SEPTEMBER 30TH 2020 FOR THE CITY OF AMARILLO. SO IT'S BEEN MOVED BY COUNCIL MEMBER POWELL AND SECONDED BY COUNCIL MEMBER SMITH TO APPROVE ORDINANCE NUMBER 7811. IS THERE ANY FURTHER QUESTIONS COMMENTS. OK ALL THOSE IN FAVOUR PLEASE SAY AYE. AYE. ANY OPPOSED? NAY. THAT ITEM PASSES WITH A 4 1 VOTE. CONSIDERATION OF ORDINANCE NUMBER 78 12. DO WE HAVE A MOTION. YES MAYOR I MOVE THAT THE PROPERTY TAX RATE BE INCREASED BY THE ADOPTION OF A TAX RATE OF 0.3 8 8 5 1 WHICH IS EFFECTIVELY A 7.33 PERCENT INCREASE IN THE TAX RATE SO WE HAVE A MOTION FROM COUNCIL MEMBER POWELL AND A SECOND FROM COUNCIL MEMBER SAUER THERE ANY FURTHER QUESTIONS OR DISCUSSION ON THAT MOTION HEARING NONE I'LL CALL FOR A VOTE. ALL OF THOSE IN FAVOUR PLEASE SAY AYE. AYE. ANY OPPOSED? NAY ITEM PASSES 4-1. MOVING ON TO ITEM 3 C IS THE RATIFICATION

[C. RATIFICATION - CITY OF AMARILLO TAX RATE AND BUDGET]

OF THE CITY OF AMARILLO TAX RATE AND BUDGET MR. CITY MANAGER DO WE HAVE ANY FURTHER COMMENT ON THAT BEFORE WE MAKE A MOTION. WE HAVE TO RATIFY VOTES ANYTIME A BUDGET OR TAX RATE IS GOING TO CREATE MORE REVENUES THAN PREVIOUS YEARS. THIS IS PURSUANT TO THE LEGISLATION THAT BROUGHT ABOUT THE TERMS EFFECTIVE TAX RATE. SO THIS IS YOU NEED TO A MOTION TO APPROVE OR TO APPROVE THE RATIFICATION. DO WE HAVE THAT MOTION. YES MAYOR WE DO. I MOVE THAT WE RATIFY THE BUDGET AND TAX RATE AS ADOPTED FOR THE FISCAL YEAR 2019 2020. RECOGNIZING SUCH A BUDGET WOULD REQUIRE MORE REVENUE FROM PROPERTY TAXES THAN DID THE BUDGET ADOPTED LAST YEAR. IT'S BEEN MOVED BY COUNCIL MEMBER POWELL AND SECONDED BY COUNCIL MEMBER SMITH TO APPROVE THIS RATIFICATION OF THIS YEAR'S CURRENT TAX RATE INCLUDING MORE PROPERTY TAX REVENUE THAN THE PREVIOUS YEAR'S BUDGET. ANY DISCUSSION OR QUESTIONS FROM THE COUNCIL ALL OF THOSE IN FAVOR PLEASE SAY AYE. AYE. ANY OPPOSED. NAY. THAT PASSES WITH A 4-1 VOTE. ITEM 3 D IS A PUBLIC HEARING AND CONSIDERATION OF ORDINANCE NUMBER 78 21.

[D. PUBLIC HEARING AND CONSIDERATION OF ORDINANCE NO. 7821]

MR. CITY MANAGER AT CRISTO VERDE. ASSISTANT DIRECTOR. PLANNING TO PRESENT THE ORDER FOR US. GOOD AFTERNOON EVERYONE. ORDINANCE 78 21 IS FOR THE REZONING OF A PORTION OF LOT TWO BLOCK ONE SOUTHSIDE ACRES UNIT NUMBER SIX ALSO KNOWN AS 4 0 9 8 BUSINESS PARK DRIVE AS WELL AS A PORTION OF LOT 3 BLOCK 1 SOUTHSIDE ACRES UNIT NUMBER 6 ALSO KNOWN AS 40 66 BUSINESS PARK DRIVE. BOTH PROPERTIES ARE LOCATED IN SECTION 230 BLOCK 2 ABM SURVEY THEY'RE LOCATED IN RANDALL COUNTY TEXAS IT'S TO CHANGE FROM PLANNED DEVELOPMENT DISTRICT 235 B TO AMENDED PLAN DEVELOPMENT DISTRICT 235 D FOR THE ADDITION OF ALCOHOL RELATED LAND USES.

THE VICINITY AS WESTERN STREET AND BUSINESS PARK DRIVE. THE VICINITY MAP AND ZONING MAP IS NOW BEING SHOWN ON YOUR SCREEN. I'LL GO OVER ADJACENT LAND USES ADJACENT ZONING CONSIST OF PLANNED DEVELOPMENT DISTRICTS 235 AND 235 OR 235 B AND 235 C IN ALL DIRECTIONS. THESE PLANNED DEVELOPMENTS ALLOW FOR LIGHT COMMERCIAL USES THAT HOWEVER THEY DO EXCLUDE BARS LOUNGES TAVERNS OUTDOOR STORAGE APARTMENTS OR FACILITIES WHO WHOSE PRIMARY FOCUS IS RETAIL SALES. ADJACENT LAND USES CONSIST OF A MIX OF VARIOUS COMMERCIAL LAND USES THAT INCLUDE AUTO REPAIR HV/AC SERVICE A GYM FURNITURE STORE DRIVING SCHOOL COFFEE SUPPLY AND RV AND PERSONAL STORAGE. WESTERN BUSINESS PARK IS COMPOSED OF VARIOUS MULTIFAMILY OR MULTI TENANT BUILDINGS THAT HAVE VARIOUS COMMERCIAL USES SUCH AS THOSE AS I JUST DISCUSSED. CONSIDERING THE BUSINESS PARKS LOCATION ALONG WESTERN STREET AND ITS CLOSE PROXIMITY TO THE MAJOR THOROUGHFARES OF I 27 AND HILLSIDE ROAD COMMERCIAL ACTIVITY WAS DEEMED APPROPRIATE. THIS IS EVIDENCED BY THE AMOUNT OF NON-RESIDENTIAL DEVELOPMENT AND OR ZONING IN THE PARTICULAR AREA. THAT SAID WITH A LARGE PORTION OF THE WESTERN BUSINESS PARK BEING ADJACENT TO A RESIDENTIAL NEIGHBORHOOD WEST OF WESTERN STREET THE DEVELOPER WAS OF THE OPINION THAT EXCLUDING ALCOHOL RELATED LAND USE IS WOULD BE APPROPRIATE WHEN CREATING THE PLANNED DEVELOPMENTS. HOWEVER SINCE APPROVAL OF THE PLAN DEVELOPMENTS IN 1997 96 AND 97 THAT COVER THE WESTERN BUSINESS PARK THE LANDOWNER HAS AT LEAST TWO TENANT SPACES FOR ALCOHOL RELATED USES. THE FIRST

[01:25:03]

BEING THE LONG WOODEN SPOON WHICH IS LOCATED AT 4098 WESTERN OR BUSINESS PARK DRIVE OCCURRED IN 2009 AND HAS BEEN IN OPERATION EVER SINCE IT WAS INITIALLY LEASED AND OPERATED AS A BREWERY ONLY. HOWEVER IN 2015 THE ALLOWED BREWERY EXPANDED OPERATIONS TO INCLUDE A TASTING ROOM. THIS EXPANSION ALLOWED ON PREMISE CONSUMPTION OF ALCOHOL A BUILDING PERMIT AND CERTIFICATE OF OCCUPANCY WAS ISSUED FOR THIS EXPANSION. ON PREMISE CONSUMPTION AS YOU RECALL IS NOT ALLOWED VIEW OF THE CURRENT PLANNED DEVELOPMENT STANDARDS AND THE PERMIT AND CERTIFICATE OF OCCUPANCY FOR THIS EXPANSION WAS BASICALLY ISSUED IN ERROR IN 2015. THE SECOND LEASE SPACE IS THE [INAUDIBLE] CITY WINERY WHICH IS LOCATED AT 4066 BUSINESS PARK DRIVE AND WAS JUST RECENTLY LEASED. THE TENANT HAS YET TO ESTABLISH OPERATIONS IN THAT PARTICULAR TENANT SPACE BUT IS PLANNING TO OPERATE A WINERY ONLY WITH NO ON PREMISE CONSUMPTION BEING PROPOSED. AGAIN THE APPLICANT WHO IS THE PROPERTY OWNER OR LANDLORD IS SEEKING A CHANGE IN ORDER TO ALLOW THE CONTINUED USE OF ONE ALCOHOL RELATED LAND USE WHICH IS THE LONG WOODEN SPOON AND AND TO ALLOW ANOTHER ALCOHOL RELATED LAND USE TO OCCUR WHICH IS THE WINERY OR BOMB CITY WINERY. ALTHOUGH NO ON PREMISE CONSUMPTION IS OCCURRING WITH THE WINERY AND ALCOHOL LICENSE TO PRODUCE OR MANUFACTURED WINE IS REQUIRED BY BOTH THE CITY AND STATE THE LICENSE TO OPERATE SUCH A LAND USE IS A WINERY PERMIT. SHORTLY AFTER LEASING THIS SPACE THE WINERY TENANT ATTEMPTED TO SUBMIT AN APPLICATION FOR A ALCOHOL LICENSE RELATED TO THE WINERY FOR REVIEW IT WAS UNABLE WHEREAS ALL REQUIRED DOCUMENTATION WAS NOT SUBMITTED THE MISSING DOCUMENTATION WAS A LETTER FROM THE PLANNING DEPARTMENT STATING WHAT PARTICULAR ALCOHOL RELATED LAND USES ARE ALLOWED IN A PARTICULAR DISTRICT PLANNING DEPARTMENT STAFF BELIEVE THAT ALLOWING A WINERY ONLY WHICH SHARES CHARACTERISTICS TO THE BREWERY THAT THAT WAS ALLOWED IN 2009 WOULD BE APPROPRIATE AND GAVE WRITTEN APPROVAL OF THE WINERY ONLY WITH THE STIPULATION THAT NO ON PREMISE CONSUMPTION WOULD BE ALLOWED. THE APPLICANT WAS THEN ABLE TO SUBMIT FOR A LICENSE AND DID SO.

AFTER REVIEW ENVIRONMENTAL HEALTH STATED THAT IT CANNOT PROCESS THE ALCOHOL LICENSE FURTHER DUE TO THE FACT THAT THE STATE WINERY PERMIT WOULD ALLOW FOR ON PREMISE CONSUMPTION NOT ONLY FOR PRODUCTION WORDING IN THE SECTION WHERE THE CITY SIGNS OFF ON THE STATE PERMIT APPLICATION AS SUCH THAT CERTIFIES ALL USES ALLOWED BY THE WINERY G PERMIT ARE ALLOWED. PER THE ZONING. THIS IS NOT THE CASE WHEREAS ALTHOUGH PRODUCTION WOULD BE ALLOWED AGAIN THE EXISTING ZONING DOES NOT ALLOW FOR ON PREMISE CONSUMPTION. AS A RESULT OF THE ABOVE THE WINERY TENANT INQUIRED AS TO WHAT COULD BE DONE TO ALLOW THAT WINERY TO OPERATE PLAIN DEPARTMENT STAFF RELATING THAT REZONING WOULD BE THE ONLY WAY TO ALLOW SUCH ZONING AND RECOMMENDED THAT HE SPEAK WITH THE LANDOWNER TO SEE IF ALLOWING ALCOHOL RELATED LAND USES WOULD BE APPROPRIATE FROM THE LANDLORD'S PERSPECTIVE. THE TENANT RETURNED WITH AN APPLICATION SIGNED BY THE LAND OWNER WHO OWNS THE BUILDING AND INCLUDED ANY OTHER LAND OWNED BY THEM WITHIN THE CURRENT PLAN DEVELOPMENTS HOWEVER THE LAND DID NOT CONSTITUTE THE ENTIRETY OF THE TWO PLANNED DEVELOPMENTS CONSIDERING THE BUILDING OWNER ONLY OWNS PORTION OF LAND PORTIONS OF LAND IN BOTH PLANNED DEVELOPMENTS AND RATHER THAN CREATE A PATCHWORK OF ZONING WITHIN THE WESTERN BUSINESS PARK DEVELOPMENT THAT WILL HAVE DIFFERING DEVELOPMENT STANDARDS. PLANNING DEPARTMENT STAFF RECOMMENDED THAT A REZONING TO ONLY INCLUDE THE TWO TENANT SPACES COULD BE AN OPTION STAFF'S OPINION WAS BASED ON THE FACT THAT BY LIMITING THE REQUEST TO TWO TENANT SPACES ONLY MINIMAL IMPACTS TO THE OVERALL CHARACTER OF THE PLAN DEVELOPMENT AS INITIALLY SET FORTH WOULD RESULT. TAKING INTO ACCOUNT THE PROPOSED AMENDMENT IS FOR TWO SPECIFIC TENANT SPACES ONLY WHICH IS THE BREWERY AND OR TAP ROOM. AND CONSIDERING THAT THE BREWERY HAS OPERATED SINCE 2009 WITH NO ISSUE PRODUCTION ONLY NATURE OF THE WINERY AND THE TWO USES SHARING SIMILAR CHARACTERISTICS TO OTHER USES THAT WOULD BE ALLOWED IN GENERAL RETAIL IN THE IMMEDIATE VICINITY SUCH AS A RESTAURANT THAT HAS ALCOHOL SERVICES THE PLANNING AND ZONING COMMISSION FELT THAT THIS REQUEST WAS APPROPRIATE. TO SUM ALL THIS UP AGAIN IF APPROVED THIS WOULD EFFECTIVELY ALLOW THE EXISTING OPERATION WHICH IS LONG WOODEN SPOON BREWERY TO CONTINUE AND THE PROPOSED WINERY TO ESTABLISH OPERATIONS WITHIN THE BUSINESS PARK. ALSO ANY ADDITIONAL ALCOHOL RELATED USES WOULD BE

[01:30:02]

ALLOWED WITHIN THOSE TWO PARTICULAR TENANT SPACES SHOULD EITHER OPERATION CEASE OPERATIONS IN THOSE SPACES. WE DID SEND NOTICES OUT TO EVERYBODY WITHIN 200 FEET.

WE HAVE NOT RECEIVED ANY CALLS REGARDING THIS PROPOSED REZONING AND CONSIDERING THIS AGAIN THE PLANNING AND ZONING COMMISSION DID RECOMMEND APPROVAL AS PRESENTED ANY QUESTIONS COUNCIL? VERY THOROUGH EXPLANATION. I HAD A QUESTION. YES MA'AM. WERE YOU JUST STATING THAT ONCE IT'S RE ZONED THAT THAT REZONING STAYS WITH THAT LOCATION IT'S NOT TIED TO THAT PARTICULAR TENANT.

THAT IS CORRECT IT IS TIED TO THE TENANT SPACE. SO EITHER THE BREWERY OR THE WINERY SHOULD THEY CEASE OPERATION IF THIS IS APPROVED A NEW TENANT COULD GO IN THAT COULD BE ALLOWED TO HAVE ALCOHOL RELATED USE IS ALLOWED IN LIKE COMMERCIAL ZONED BUT THAT WOULD JUST BE ON THE FOOTPRINT LITERALLY OF THOSE TO BUILD. ABSOLUTELY NOT FOR THE WHOLE PARK. ABSOLUTELY. JUST THOSE PARTICULAR TENANTS.

AND THAT'S WHY WE'RE TYING IT TO THE ADDRESSES. AND SO I'M. I MEAN THIS SEEMS PRETTY UNUSUAL. IT DOES SEEM VERY MUCH LIKE A PATCHWORK RESULT SOLUTION. I MEAN YOU'RE COMING UP WITH A SOLUTION. ABSOLUTELY. AND AS OPPOSED TO THE OWNERS DIDN'T WANT TO JUST REZONE THE WHOLE THING. WELL THE THE OWNER OF THE CURRENT LANDLORD FOR THE WINERY DOES NOT OWN ALL THE PROPERTY WITHIN THESE TWO PLANNED DEVELOPMENTS. IDEALLY THAT'S WHAT SHOULD OCCUR OR THAT'S WHAT WE WOULD LIKE TO SEE THE ENTIRETY OF THE PLAN DEVELOPMENT BE AMENDED. HOWEVER THE LANDLORD DOES NOT OWN ALL OF THAT AND SO RATHER THAN HAVE HALF OF THE PLANNED DEVELOPMENT IF YOU WILL ALLOW ALCOHOL RELATED USES IN THE OTHER HALF NOT THE THOUGHT PROCESS IS OK. YOU CAN TIE THIS TO TWO PARTICULAR SPOTS AND GAUGE WHETHER TWO PARTICULAR ALCOHOL RELATED LAND USES ARE APPROPRIATE GIVEN THE ENTIRETY OF THE AREA. NOW SHOULD IN THE FUTURE WE GET FIVE MORE. THAT'S YOU KNOW THERE'S NO REAL THRESHOLD THAT SAYS THREE ALCOHOL RELATED USES IS NOT APPROPRIATE AT THAT PARTICULAR POINT IT COULD BE STAFF'S RECOMMENDATION THAT WE KIND OF NEED TO GET EVERYBODY INVOLVED OUT THERE AT THIS POINT SINCE YOU ARE CHANGING THE CHARACTER OF THAT PLAN DEVELOPMENT MORE SO THAN I THINK TO PARTICULAR TENANTS SPACES WOULD. SO AM I AM I HEARING YOU SAY THAT YOU HAD OPPOSITION TO REZONING THE WHOLE THING ARE YOU JUST TO AVOID POSSIBLE OPPOSITION WITH THIS ROUTE. TO AVOID OPPOSITION WITH ANY OF THE ADJACENT LAND OWNERS WITHIN THE SAME PLAN DEVELOPMENT. JUST TWO PARTICULAR TENANT SPACES WE DID EXPAND ON THE NOTICES RIGHT THERE YOU DO SEE 200 FEET FROM THOSE PARTICULAR TENANT SPACES. WE DID GO IN EXCESS OF THAT TO GET ALL PROPERTY OWNERS OR THE MAJORITY OF PROPERTY OWNERS WITHIN THE TWO PLANNED DEVELOPMENTS. IT ALSO DID CROSS WESTERN STREET INTO SOME OF THOSE RESIDENTIAL AREAS. I ONLY THOUGHT IT WAS FAIR TO GET A MAJORITY OF THE PROPERTY OWNERS THAT MAKE UP THOSE PLANNED DEVELOPMENTS NOTICE. WHEREAS IF WE WOULD HAVE GONE STRICTLY TWO HUNDRED FEET IT WOULD NOT HAVE REACHED ALL OF THEM AND WE HAVE NOT RECEIVED ANY CALLS IN OPPOSITION.

THE BOTTOM LINE IS THAT BOTH OF THESE LOCATIONS ARE GOING TO HAVE TASTING ROOMS. COULD THE LONG WOODEN SPOON IS AND THAT WOULD RECTIFY THAT SITUATION WHERE THEY WOULD BE ALLOWED. THE WINERY DOES NOT PROPOSE BUT IF THEY WANTED TO THEY COULD.

YES MA'AM. THANK YOU. THINK WE'RE READY THEN FOR AN ORDINANCE. THANK YOU CHRIS. OH WE HAVE TO DO A PUBLIC HEARING. NO WONDER FRIDA IS GIVING ME THE EVIL EYE. THE SCREEN WAS BLINKING. YEAH. OKAY. ANYONE HERE WHO WANTS TO SPEAK FOR ON OR AGAINST THIS MATTER WOULD HAVE THREE MINUTES TO COME TO THE PODIUM AND DO THAT. IS THERE ANYONE PRESENT WHO WANTS TO SPEAK ON THIS MATTER. SEEING NO ONE WE WILL CLOSE THE PUBLIC HEARING AND NOW ENTERTAIN A MOTION. THANK YOU. OKAY. MAYOR I MOVE TO ADOPT ORDINANCE NUMBER 78 21 SPECIFICALLY FOR TWO SPECIFIC TENANTS SPACES ONLY. THAT IS 4098 BUSINESS PARK DRIVE AND 4066 BUSINESS PARK DRIVE. IT'S BEEN MOVED BY COUNCIL MEMBER POWELL SECONDED BY COUNCIL MEMBER SAUER TO APPROVE ORDINANCE NUMBER

[01:35:03]

78 21. ANY FURTHER QUESTIONS OR DISCUSSION COUNCIL HEARING NONE. ALL OF THOSE IN FAVOUR PLEASE SAY I AYE. ANY OPPOSED. ITEM PASSES WITH THE 5 0 VOTE. ITEM 3E. ALL

[E. CONSIDERATION OF RESOLUTION - AUTHORIZING EXPENDITURES OF HOTEL OCCUPANCY TAX REVENUE BY THE AMARILLO CONVENTION AND VISITOR COUNCIL 2019/2020 BUDGET]